At a Glance
- Tasks: Provide second line support and troubleshoot technical issues for key customers.
- Company: Established software organisation experiencing exciting international growth.
- Benefits: Competitive salary up to £40,000 plus bonus and opportunities for professional development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer support.
- Qualifications: Experience in software support and hands-on SQL skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams. Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst:
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst:
- Previous experience within software or application support focused roles.
- Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have).
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
Software Support Analyst in Milton Keynes employer: VIQU IT Recruitment
At VIQU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Milton Keynes. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions are valued. Join us to be part of a rapidly expanding software organisation that not only rewards your efforts with competitive salaries and bonuses but also encourages you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the software industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or troubleshooting, consider creating a portfolio or a GitHub repository showcasing your projects. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to software support. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates like you to join our growing team.
We think you need these skills to ace Software Support Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support Analyst role. Highlight your experience with SQL and any previous software support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can demonstrate their troubleshooting abilities, especially with SQL Server and Azure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your SQL Inside Out
Since the role requires hands-on experience with SQL, make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even solve a few queries on the spot.
✨Communicate Clearly
This position involves communicating with both technical and non-technical audiences. Practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully done this before.
✨Show Your Problem-Solving Skills
The job focuses on troubleshooting and root cause analysis. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Continuous Improvement
The company values a continuous improvement mindset. Think about times when you've sought out learning opportunities or implemented changes that improved processes. Be ready to share these experiences to show you're proactive about personal and professional development.
