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- Tasks: Own complex software incidents and mentor colleagues to enhance support.
- Company: Established SaaS business with a focus on innovation.
- Benefits: Up to £55,000 salary, bonus, and 4-day work week.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a senior role that makes a real impact in tech support.
- Qualifications: Experience in 3rd line support, SQL, and .NET/C# skills required.
The predicted salary is between 55000 - 55000 £ per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Apply now to speak with VIQU IT in confidence.
Senior Software Support Engineer in Milton Keynes employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to SQL, T-SQL, and .NET/C#. We want you to feel confident showcasing your skills, so run through some mock interviews with friends or use online resources to brush up on your knowledge.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the position and the company.
We think you need these skills to ace Senior Software Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Software Support Engineer role. Highlight your experience with SQL, T-SQL, and any .NET/C# skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; share examples of how you've tackled complex software incidents in the past. We love seeing real-life scenarios where you’ve made a difference!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be talking to customers. Make sure your passion for tech shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as any hands-on experience you've had with Microsoft SQL Server and Azure. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Real-World Scenarios
Think about specific examples from your past roles where you've owned complex software incidents or conducted root cause analysis. Be prepared to walk the interviewer through your thought process and how you documented findings. This will demonstrate your problem-solving skills and your ability to prevent issues from recurring.
✨Show Off Your Mentoring Skills
Since mentoring is part of the role, come prepared with examples of how you've helped others in previous positions. Discuss how you've upskilled colleagues or improved support functions. This will highlight your leadership qualities and your commitment to team development.
✨Communicate Clearly and Confidently
Practice articulating technical concepts in a way that's easy to understand. You might need to explain issues directly to customers, so being able to communicate clearly is key. Consider doing mock interviews with friends or colleagues to refine your communication style.