At a Glance
- Tasks: Oversee service delivery for 60 customer accounts and manage relationships.
- Company: Fast-growing tech organisation in data protection and managed services.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Great chance to build strong relationships and enhance your career.
- Why this job: Join a dynamic team and make a real impact in service delivery.
- Qualifications: 2+ years in Service Delivery and IT experience required.
The predicted salary is between 50000 - 60000 £ per year.
VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection.
Key Responsibilities of the Service Delivery Manager:
- Conduct quarterly service reviews and ensure services meet agreed standards
- Manage around 60 customer accounts and proactively prioritise customer requirements
- Analyse reporting data to identify trends and potential issues
- Produce high-quality customer reports and presentations
- Track service actions and ensure timely follow-up
- Manage escalations with Service Desk and Technical teams
- Monitor support tickets and drive resolution where required
- Build strong customer, partner and internal relationships
Key Experience Required of the Service Delivery Manager:
- 2+ years’ experience in a Service Delivery role
- 2+ years’ experience within an IT environment
- Experience managing multiple customer accounts and competing priorities
- Understanding of technical concepts around backup, recovery, licensing and data protection
Service Delivery Manager in London employer: VIQU IT Recruitment
Join a leading finance organization in London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact critical platforms. With a hybrid working model, employees enjoy flexibility alongside opportunities for professional growth and development, making it an ideal environment for those looking to advance their careers in DevOps. The company fosters a supportive atmosphere, encouraging teamwork and continuous learning, ensuring that every team member feels valued and empowered.
