At a Glance
- Tasks: Support end users with tech issues and improve their digital experience.
- Company: Join a major international organisation in a dynamic IT environment.
- Benefits: Gain valuable experience, work on-site in Krakow, and develop your skills.
- Other info: Opportunity for occasional travel and collaboration with European offices.
- Why this job: Perfect for tech enthusiasts who love solving problems and collaborating with teams.
- Qualifications: 2-3 years in corporate IT, hands-on with Microsoft tools.
The predicted salary is between 30000 - 40000 € per year.
We’re partnering with a major international organisation that’s seeking a 2nd Line Support Engineer to join their Infrastructure & Operations function. You’ll be supporting End User Computing and desktop technologies across the business, ensuring colleagues have a smooth and reliable digital working environment.
This position is based on-site in Krakow, and requires business-level Polish as well as the right to work in Poland.
If you enjoy tackling technical issues, improving user experience, and working closely with a wide range of teams, this role will suit you well.
- Handling device build and deployment, including maintaining standard images and preparing equipment for users.
- Providing 2nd line support for escalations from the 1st line team and coordinating with external partners when needed.
- Keeping technical documentation, procedures, and configuration records current and well-maintained.
- Installing operating systems and software in line with incoming workload.
- Using ServiceNow as the primary ITSM tool.
- Overseeing local hardware inventory and stock control.
- Working closely with colleagues across the Digital Workplace area to resolve issues efficiently.
- Providing assistance with meeting room technology, including Smart Hub devices.
- Offering occasional support to other European offices, with rare travel to major hubs.
- Collaborating with third-party suppliers and working alongside the Digital Employee Experience Lead.
2–3 years’ experience in a large-scale corporate IT environment.
Hands-on experience with Microsoft Configuration Manager and Microsoft Intune for device management and security.
2nd Line Support Engineer - Urgent in London employer: VIQU IT Recruitment
Join a dynamic international organisation in Krakow as a 2nd Line Support Engineer, where you will be part of a collaborative and innovative work culture that prioritises employee growth and development. With a focus on enhancing user experience and tackling technical challenges, this role offers the chance to work with cutting-edge technologies while enjoying a supportive environment that values teamwork and professional advancement. Benefit from a competitive contract, opportunities for skill enhancement, and the unique experience of working in a vibrant city known for its rich history and modern amenities.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical expertise and past projects. This can really set you apart from other candidates when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace 2nd Line Support Engineer - Urgent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with desktop technologies and any relevant tools like ServiceNow, Microsoft Configuration Manager, and Intune. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can improve user experience. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can demonstrate their ability to resolve problems efficiently, especially in a corporate IT environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Configuration Manager and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in a corporate environment. Think about specific scenarios where you improved user experience or resolved escalated problems, as this will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with ServiceNow
Since ServiceNow is the primary ITSM tool for this position, it’s a good idea to get comfortable with its functionalities. If you have experience using it, be ready to share how you’ve leveraged it to manage incidents and requests effectively.
✨Communicate Clearly and Confidently
As you'll be working closely with various teams, strong communication skills are key. Practice explaining technical concepts in simple terms, and be prepared to discuss how you collaborate with others to resolve issues efficiently.
