At a Glance
- Tasks: Support end users with tech issues and improve their digital experience.
- Company: Join a major international organisation in a dynamic IT environment.
- Benefits: Gain valuable experience, work on-site in Krakow, and develop your skills.
- Other info: Opportunity for occasional travel and collaboration with European offices.
- Why this job: Perfect for tech enthusiasts who love solving problems and collaborating with teams.
- Qualifications: 2-3 years in corporate IT, hands-on with Microsoft tools.
The predicted salary is between 30000 - 40000 € per year.
We’re partnering with a major international organisation that’s seeking a 2nd Line Support Engineer to join their Infrastructure & Operations function. You’ll be supporting End User Computing and desktop technologies across the business, ensuring colleagues have a smooth and reliable digital working environment.
This position is based on-site in Krakow, and requires business-level Polish as well as the right to work in Poland.
If you enjoy tackling technical issues, improving user experience, and working closely with a wide range of teams, this role will suit you well.
- Handling device build and deployment, including maintaining standard images and preparing equipment for users.
- Providing 2nd line support for escalations from the 1st line team and coordinating with external partners when needed.
- Keeping technical documentation, procedures, and configuration records current and well-maintained.
- Installing operating systems and software in line with incoming workload.
- Using ServiceNow as the primary ITSM tool.
- Overseeing local hardware inventory and stock control.
- Working closely with colleagues across the Digital Workplace area to resolve issues efficiently.
- Providing assistance with meeting room technology, including Smart Hub devices.
- Offering occasional support to other European offices, with rare travel to major hubs.
- Collaborating with third-party suppliers and working alongside the Digital Employee Experience Lead.
2–3 years’ experience in a large-scale corporate IT environment.
Hands-on experience with Microsoft Configuration Manager and Microsoft Intune for device management and security.
2nd Line Support Engineer, Microsoft in London employer: VIQU IT Recruitment
As a 2nd Line Support Engineer with our major international organisation in Krakow, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, opportunities for professional growth, and the chance to work with cutting-edge technologies in a supportive environment. Join us to enhance your skills while contributing to a seamless digital experience for our colleagues across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable discussing your experience with Microsoft tools and troubleshooting techniques.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, achievements, and any relevant certifications. This gives potential employers a tangible way to see what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you to join exciting roles in tech.
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your duties; share examples of how you tackled technical issues in the past. We love seeing how you’ve improved user experiences or resolved tricky problems!
Keep It Professional Yet Personal:While we want a professional tone, don’t be afraid to let your personality shine through. A bit of enthusiasm can go a long way in making your application stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Configuration Manager and Intune. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in a corporate environment. Think about specific scenarios where you improved user experience or resolved escalated support tickets, and be ready to share these stories during the interview.
✨Familiarise Yourself with ServiceNow
Since ServiceNow is the primary ITSM tool for this role, it’s a good idea to familiarise yourself with its functionalities. If you have experience using it, highlight that; if not, do a bit of research to understand its key features and how it can streamline support processes.
✨Communicate Clearly and Confidently
As you'll be working closely with various teams, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to collaborate effectively with colleagues and external partners.
