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- Tasks: Support and maintain server infrastructure in a hybrid environment while troubleshooting issues.
- Company: Join a dynamic team at VIQU IT, known for its collaborative culture.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for skill development.
- Other info: Great career growth potential and a chance to work with senior engineers.
- Why this job: Deepen your tech skills while making a real impact on critical systems.
- Qualifications: Experience in 2nd Line Support and knowledge of Windows Server environments.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies.
You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment.
Key Responsibilities- Provide 2nd line support for physical and virtual server environments
- Monitor system performance, investigate issues, and carry out troubleshooting across backend infrastructure
- Support and maintain Windows Server platforms (basic Linux exposure beneficial)
- Assist with server upgrades, patching, and migration activities (Windows & SQL Server)
- Support core services including Active Directory, DNS, DHCP, and Group Policy
- Work with monitoring tools to ensure system availability and performance
- Assist in maintaining security standards and compliance requirements
- Collaborate with senior engineers and other teams on infrastructure improvements
- Contribute to documentation, runbooks, and standard operating procedures
- Experience in a 2nd Line Support or similar infrastructure support role
- Working knowledge of Windows Server environments
- Basic understanding of Active Directory, DNS, DHCP, and Group Policy
- Experience troubleshooting server, application, or infrastructure issues
- Aware of backend systems and how they interact with frontend services
- Exposure to SQL Server (support, basic queries, or maintenance tasks)
- Familiarity with monitoring tools and alerting systems
- Understanding of security and compliance in regulated environments (desirable)
- Exposure to cloud platforms such as Azure or AWS (beneficial but not essential)
- Basic scripting knowledge (PowerShell or similar) is a plus
2nd Line Support Engineer in London employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd Line Support roles and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your troubleshooting abilities or server management, make sure to discuss them during interviews. Real-world examples can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace 2nd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant infrastructure skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with Windows Server, Active Directory, and any cloud platforms like Azure or AWS. We’re keen to see how you’ve tackled challenges in past roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and troubleshooting techniques. Being able to discuss specific issues you've resolved in the past will show your hands-on experience and problem-solving skills.
✨Show Off Your Collaboration Skills
Since you'll be working closely with senior engineers, it's important to demonstrate your ability to collaborate effectively. Prepare examples of how you've worked in a team to improve infrastructure or resolve complex issues.
✨Get Familiar with Monitoring Tools
Research common monitoring tools used in the industry and be ready to discuss how you've used them in previous roles. This shows that you're proactive about system performance and availability, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical scenarios, such as troubleshooting a server outage or performing a system upgrade. Practising these scenarios can help you articulate your thought process and technical approach during the interview.