At a Glance
- Tasks: Provide 1st line IT support in a dynamic legal environment.
- Company: Join a leading organisation in the legal sector with a supportive culture.
- Benefits: Competitive daily rate, hybrid work, and a chance to enhance your IT skills.
- Other info: Great opportunity for career growth and networking in the tech industry.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Experience in IT support and strong customer service skills required.
1st Line Support – 6-Month Contract – Hybrid - Liverpool
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1st Line Support:
- 1st Line / Service Desk Support – in a Windows / Microsoft environment.
- Windows 10/ Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Role details:
- Job type: Contract
- Duration: 6 months’ contract
- Rate: £140 - £155 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
Apply now to speak with VIQU IT in confidence.
Helpdesk Support / 1st Line Support in Liverpool employer: VIQU IT Recruitment
At VIQU, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and professional growth. Our hybrid working model allows for flexibility while being part of a leading organisation in the legal sector, providing you with the opportunity to enhance your IT support skills in a supportive environment. With a commitment to excellent customer service and a focus on employee development, VIQU is the ideal place for those seeking meaningful and rewarding employment in Liverpool.
