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For Companies At a Glance
- Tasks: Lead a team of support engineers and provide top-notch IT support.
- Company: Join a growing construction company with a focus on innovation.
- Benefits: Competitive salary up to £50,000, flexible working, and career growth.
- Why this job: Make an impact by leading IT projects and enhancing team performance.
- Qualifications: Proven experience in IT support management and Microsoft technologies.
- Other info: Opportunity for travel and dynamic work environment.
The predicted salary is between 40000 - 60000 £ per year.
VIQU have partnered with a growing construction company who are seeking a Lead Service Desk Engineer to lead a team of support engineers and provide technical second- and third-line support. The role requires the candidate to work three – four days a week in the office whilst occasionally travelling to customer sites when required.
Duties of the Lead Service Desk Engineer:
- Provide second and third line IT support.
- Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI’s/SLA’s are adhered to.
- Independently manage IT projects.
- Utilise Microsoft Defender for security monitoring.
- Manage Windows Servers, Intune, O365, and Azure infrastructure.
- Deploy Azure environments.
- Configure and maintain equipment.
Experience required for the Lead Service Desk Engineer:
- Experience within a managerial/lead IT support role, administering KPI’s and SLA’s.
- Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers etc.
- Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID etc.).
- Knowledge of the ITIL framework.
Desirable: Experience with Dynamics 365 Business Central, and security/CompTIA certifications.
Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
Lead Service Desk Engineer employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Lead Service Desk Engineer role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with Microsoft technologies and IT project management. This can really set you apart during interviews and give you something tangible to discuss.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Desk Engineer role. Highlight your experience with Microsoft technologies and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that relate to managing IT support and working with Azure environments.
Showcase Your Technical Skills: Don’t forget to list all relevant technical skills, especially those related to the Microsoft stack and ITIL framework. We love seeing candidates who are well-versed in the tools we use every day!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft technology stack, especially Defender, Intune, and Azure. Brush up on your knowledge of Windows Servers and O365, as you’ll likely be asked to demonstrate your expertise during the interview.
✨Show Your Leadership Skills
As a Lead Service Desk Engineer, you'll need to lead a team. Be prepared to discuss your previous managerial experiences, how you’ve handled KPIs and SLAs, and any strategies you’ve implemented to improve team performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past challenges you've faced in IT support and how you resolved them, particularly in managing projects or dealing with difficult tickets.
✨Familiarise Yourself with ITIL Framework
Since knowledge of the ITIL framework is essential, make sure you can explain its principles and how you’ve applied them in your previous roles. This will show that you understand best practices in IT service management.
