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- Tasks: Lead a tech support team and resolve software application issues.
- Company: Join a leading government organisation making a difference.
- Benefits: Enjoy hybrid work, competitive salary, and potential referral bonuses.
- Why this job: Be part of a culture focused on continuous improvement and customer service excellence.
- Qualifications: Experience in leading support teams and modern programming languages like C# required.
- Other info: Opportunity for professional growth and mentoring within an Agile environment.
The predicted salary is between 48000 - 48000 £ per year.
Newport/Hybrid – One day a week on site
Salary: £48,000 per annum
VIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/ Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution of software application issues.
Duties for the Lead Application Support Analyst:
- Lead and manage a technical support team, fixing high level software application issues when required.
- Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews.
- Design, implement and maintain CI/CD pipelines for automated software deployment, ensuring efficient deployment processes with minimal downtime.
- Develop and maintain configuration management processes, implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies.
- Oversee change control processes and ensure proper documentation.
- Foster a culture of continuous improvement and customer service excellence.
Experience required for the Lead Application Support Analyst:
- Previously led and managed software/application support teams.
- Experience of modern programming languages (C#), problem solving and debugging code.
- Experience of leading a technical team, ensuring conformance to Agile principles.
- Ability to provide technical and professional mentoring.
- Experience of managing releases, deployments, configuration and environments.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack McManus via the VIQU website.
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK
Lead Application Support Analyst in Newport employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Analyst in Newport
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as CI/CD pipelines and configuration management processes. Being able to discuss your experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a technical support team in the past. Highlight any instances where you improved team performance or resolved complex issues, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the company’s culture and values, especially their focus on continuous improvement and customer service excellence. Be ready to discuss how you can contribute to fostering this culture within the team, which will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the organisation through platforms like LinkedIn. Engaging with them can provide valuable insights into the team dynamics and expectations, which you can leverage during your interview.
We think you need these skills to ace Lead Application Support Analyst in Newport
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lead Application Support Analyst position. Tailor your application to highlight relevant experience in leading technical support teams and managing software application issues.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in leading software/application support teams, particularly your familiarity with modern programming languages like C#. Provide specific examples of how you've solved high-level software issues or managed releases.
Showcase Leadership Skills: Since this role involves leading a team, it's crucial to demonstrate your leadership abilities. Include examples of how you've mentored team members, fostered a culture of continuous improvement, and ensured adherence to Agile principles.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the role but also explain why you're a perfect fit. Discuss your approach to managing technical teams and your strategies for effective communication during software updates and deployments.
How to prepare for a job interview at VIQU IT Recruitment
✨Showcase Your Leadership Skills
As a Lead Application Support Analyst, you'll be expected to manage a technical support team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any challenges you overcame while leading projects.
✨Demonstrate Technical Proficiency
Make sure to brush up on modern programming languages, especially C#. Be ready to talk about specific instances where you've solved complex software issues or debugged code, as this will highlight your technical expertise.
✨Understand Agile Principles
Since the role requires conformance to Agile principles, be prepared to explain how you've implemented Agile methodologies in past projects. Discuss how these practices improved team efficiency and project outcomes.
✨Prepare for Release Management Questions
Given the focus on release management, think about your experience with coordinating software updates and managing release calendars. Be ready to share examples of how you've ensured smooth deployments and maintained documentation throughout the process.
