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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for internal teams.
- Company: Join a dynamic team at a leading IT support company.
- Benefits: Competitive pay, flexible hours, and hands-on experience with the latest tech.
- Why this job: Make a real difference by ensuring smooth tech experiences for your colleagues.
- Qualifications: Experience in IT support and familiarity with Windows and macOS systems.
- Other info: Great opportunity for career growth and skill development in a fast-paced environment.
Job Description
IT Support Engineer – 3-month contractÂ
My Customer is looking for an IT Support Engineer that will play a key role in providing high-quality technical support to internal employees across multiple platforms and devices (Windows, Mac, Android).
The IT Support Engineer will act as the main escalation point from the Service Desk, this individual will deliver expert troubleshooting and in-person assistance, ensuring smooth, secure, and reliable end-user technology experiences across the organisation.
Key skills from the IT Support Engineer:
Previous experience in IT Support, Desktop Support, or End User Computing (Level 2/3).
- Strong background supporting both Windows and macOS environments.
- Hands-on experience with:
- Microsoft Intune & Autopilot
- JAMF for macOS management
- PDQ Deploy
- CrowdStrike, Microsoft Defender, Zscaler, Rapid7
- Mobile device management for iOS and Android
- Familiarity with ITSM tools such as ServiceNow or Freshservice.
- Good understanding of endpoint security, MFA, encryption, and data protection practices.
Key responsibilities of the IT Support Engineer:
- Serve as the senior escalation contact for complex or unresolved incidents passed on from the Service Desk.
- Deliver prompt and professional in-person support for hardware, software, and user experience issues.
- Ensure performance targets and service levels are consistently met across internal support teams.
- Provide advanced support for Windows 11 Enterprise, macOS, iOS, and Android operating systems.
- Administer and maintain device management tools such as Microsoft Intune, Autopilot, JAMF, and PDQ.
- Troubleshoot and maintain endpoint protection and cybersecurity applications, including CrowdStrike, Microsoft Defender, Zscaler, and Rapid7.
- Support new device setup, configuration, and deployment through automated provisioning tools (Autopilot/JAMF).
Apply now to speak with VIQU IT in confidence about the IT Support Engineer role. Or reach out to Connor Smal via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
IT Support Engineer employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews or networking events. Bring examples of past challenges you've tackled, especially with Windows and macOS support.
✨Tip Number 3
Stay updated on tech trends! Familiarise yourself with the latest tools like Microsoft Intune and CrowdStrike. Mentioning your knowledge of these during conversations can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows, macOS, and any relevant tools like Microsoft Intune or JAMF. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your troubleshooting skills and how you've helped users in the past. We love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with endpoint security tools and device management. We’re keen to know how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS environments, as well as the specific tools mentioned in the job description like Microsoft Intune, JAMF, and CrowdStrike. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar but truly capable.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle complex technical issues. Prepare a few examples from your past experiences where you successfully resolved tricky problems. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Understand Endpoint Security
Since the role involves maintaining endpoint protection and cybersecurity applications, make sure you can explain concepts like MFA, encryption, and data protection practices. Showing that you have a solid understanding of these topics will set you apart from other candidates.
✨Practice Professional Communication
As you'll be providing in-person support, it's crucial to communicate clearly and professionally. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Good communication can make all the difference in user experience.
