At a Glance
- Tasks: Lead and mentor a team while tackling complex technical challenges.
- Company: Join a growing SaaS provider with a dynamic work culture.
- Benefits: Competitive salary, bonus potential, and hybrid working options.
- Other info: Exciting growth phase with opportunities for professional development.
- Why this job: Make an impact by leading a talented team and solving real-world tech issues.
- Qualifications: Strong SQL skills, debugging experience, and some leadership background required.
The predicted salary is between 52000 - 52000 £ per year.
VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and debugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience.
Experience required for the Application Support Team Lead:
- Strong hands-on SQL skills, working as an escalation point for support teams.
- Debugging experience, C# ideally, but transferable OOP experience will be considered.
- 3rd line application support experience.
- Experience with Azure or AWS platform.
- Some technical people leadership experience.
Job duties of the Application Support Team Lead:
- Leading resolution on complex technical tickets across the SaaS platform.
- Writing and troubleshooting complex SQL queries.
- Debugging across a range of programming languages.
- Leading critical incident response and post-incident reviews.
- Managing, coaching and developing 4-5 senior technical staff.
- Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines.
Apply now to speak with VIQU IT in confidence.
Application Support Lead in High Wycombe employer: VIQU IT Recruitment
Join a leading finance organization in London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact critical platforms. With a hybrid working model, employees enjoy flexibility alongside opportunities for professional growth and development, making it an ideal environment for those looking to advance their careers in DevOps. The company fosters a supportive atmosphere, encouraging teamwork and continuous learning, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead in High Wycombe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU IT Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU IT Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU IT Recruitment!
✨Direct Apply to VIQU IT Recruitment
Let's not forget to apply directly through the VIQU IT Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Lead in High Wycombe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
