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- Tasks: Support day-to-day IT activities and coordinate across Change, Incident, and Problem management.
- Company: Global legal company with a dynamic and collaborative work environment.
- Benefits: Hybrid working model, competitive pay, and opportunities for professional growth.
- Why this job: Join a global team and make a real impact in the legal sector.
- Qualifications: Experience with ITSM tools like ServiceNow and JIRA, plus strong coordination skills.
- Other info: Immediate start with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role will be an average of 2-3 days per week on-site, in Glasgow.
Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.
Service Analyst experience to include:
- Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment
- Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
- CAB experience / Change Advisory Board
- ICP facilitation / Integrated Change Process - Run the calls and maintain reviews.
- Work with Infrastructure, Compute and Network teams, monitoring tickets and SLAs
- Process review and improvements
- Daily ticket queue checks, including triage, and updates.
- Documentation and Agenda circulation
- Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
- Raising and following up Escalations
- Stakeholder Management
- Experience working within a Global Environment
Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.
To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
Service Analyst in Glasgow employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Analyst gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITSM knowledge and tools like ServiceNow and JIRA. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We suggest mentioning something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Keep an eye on our website for new opportunities! We regularly post roles that might be perfect for you, so make sure to check back often and apply directly through us for the best chance.
We think you need these skills to ace Service Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ITSM tools like ServiceNow and JIRA, and don’t forget to mention any relevant work in legal or financial services. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with Change, Incident, and Problem management, and how you can support our Infrastructure Team Leaders. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills: In your application, make sure to highlight your experience in stakeholder management. We love candidates who can effectively communicate and collaborate across teams, so share examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always on the lookout for great talent like you!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your ITSM Tools
Make sure you brush up on your knowledge of ITSM tools like ServiceNow and JIRA. Be ready to discuss how you've used these tools in past roles, especially in relation to Change, Incident, and Problem management.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in stakeholder management. Think about times when you successfully communicated with different teams or facilitated meetings, as this will be crucial for the role.
✨Understand the Legal Sector
Since this position is within a Global Legal Company, it’s beneficial to have a basic understanding of the legal environment. Familiarise yourself with common terminology and processes in the legal field to demonstrate your interest and adaptability.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you would handle specific situations related to ticket triage, SLA monitoring, or running CAB meetings, showcasing your analytical thinking.
