Job Description
Desktop Support Engineer – (Mac Focused)
Location: London – 5 days onsiteContract: 3 monthsIR35: Inside IR35Start: ASAP
We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.
This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.
The Role
You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.
Technical Environment
The customer operates a predominantly Apple environment:
- 90% Mac / 10% Windows
- macOS and Apple hardware
- Microsoft Entra ID – desirable
- Cisco – desirable
- IT ticketing/service management systems
- User access management
- Hardware provisioning and support
The role will include:
- Providing day-to-day desktop support, with a strong focus on Mac/macOS
- Managing and resolving tickets through the IT ticketing system
- Providing face-to-face and walk-up support
- Managing user access and permissions
- Setting up new users and equipment
- Supporting onboarding and offboarding
- Preparing, configuring and troubleshooting laptops and other hardware
- Dealing with general IT requests and user issues
- Troubleshooting Mac and Windows devices
- Maintaining accurate ticket updates and documentation
- Providing a friendly, professional and responsive service to users
- Supporting senior stakeholders and VIP users when required
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Desktop Engineer employer: VIQU IT Recruitment
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