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- Tasks: Own complex software incidents and mentor colleagues in a dynamic SaaS environment.
- Company: Join a well-established SaaS business with a collaborative culture.
- Benefits: Earn up to £55,000 plus bonus, with 4 days on-site work.
- Other info: Exciting career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by solving complex issues and enhancing support functions.
- Qualifications: Experience in 3rd line support, strong SQL skills, and .NET/C# knowledge.
The predicted salary is between 55000 - 55000 £ per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Apply now to speak with VIQU IT in confidence.
Senior Software Support Engineer in Ashland employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Support Engineer in Ashland
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL, T-SQL, or .NET, consider creating a small project or contributing to open-source. This not only sharpens your skills but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by practising common technical questions related to application support and database management. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Senior Software Support Engineer in Ashland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and SQL/T-SQL skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Senior Software Support Engineer role. Share specific examples of how you've tackled complex software incidents in the past.
Show Off Your Communication Skills: Since this role involves direct communication with customers, make sure your application reflects your ability to convey technical information clearly. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL, T-SQL, and .NET/C# skills. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The interviewers will want to see that you can not only read code but also debug it effectively.
✨Prepare for Real-World Scenarios
Think of complex incidents you've handled in the past and be prepared to walk through them. Highlight your approach to root cause analysis and how you documented your findings. This shows your problem-solving skills and your ability to prevent issues from recurring.
✨Show Off Your Mentoring Skills
Since mentoring is part of the role, come prepared with examples of how you've helped others improve their skills. Discuss any training sessions you've led or how you've supported colleagues in a previous role. This will demonstrate your leadership potential.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might need to interact with customers, so being able to communicate effectively is key. Think about how you would explain a complex issue to someone without a technical background.