Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for Mobile Device Management on iOS and Android devices.
- Company: Join a leading IT services provider with a strong reputation.
- Benefits: Competitive salary, full-time onsite role, and opportunities for career advancement.
- Other info: Work in a collaborative environment with a focus on innovation.
- Why this job: Be part of a dynamic team and enhance your tech skills in a growing field.
- Qualifications: Experience in software-based Mobile Device Management is essential.
The predicted salary is between 30000 - 35000 £ per year.
Job Description
Location: Hatfield / Milton Keynes / Nottingham | Type: Full-time onsite | Salary: £30,000 – £35,000
We’re looking for a 2nd Line Support Engineer – Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC).
The RoleAs a 2nd Line MDM Analyst, you’ll provide Mobile Device Management support using cloud-based tools. Key responsibilities include:
-
2nd line troubleshooting and incident resolution for MDM
-
Policy management changes and basic policy troubleshooting
-
Device enrolment, pushing policies, and OS configuration through MDM platforms
-
Device wipes and reloads, software updates, compliance checks, and mobile application deployment
You will primarily work with Apple Business Manager (essential), Android/Intune, and Workspace ONE environments. Experience with JAMF and Samsung KNOX is desirable. You’ll work closely with 3rd line analysts and technical teams to ensure smooth MDM delivery and maintain SLA compliance.
What You’ll Need
-
Proven experience in a 2nd line MDM / mobile endpoint support role
-
Hands-on experience with Apple Business Manager, Android devices, and Workspace ONE
-
Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting
-
Familiarity with JAMF and Samsung KNOX (advantageous)
-
Strong coordination, troubleshooting, and incident management skills
Apply NowApply to speak with VIQU IT in confidence or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn @VIQU IT Recruitment for more exciting roles and opportunities.
2nd Line Support Engineer- Mobile Device Management employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer- Mobile Device Management
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your MDM knowledge and be ready to demonstrate your problem-solving skills. Practising common scenarios can really help you stand out.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a 2nd Line Support Engineer isn’t just about tech; it’s also about communication. Be ready to share examples of how you've effectively helped users in the past.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which we totally appreciate!
We think you need these skills to ace 2nd Line Support Engineer- Mobile Device Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mobile Device Management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Since this role is all about 2nd Line Support, make sure to highlight your technical skills related to iOS and Android support. We’re looking for someone who can hit the ground running, so let us know what tools and technologies you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your MDM Inside Out
Make sure you brush up on your knowledge of Mobile Device Management solutions, especially for iOS and Android. Be ready to discuss specific tools you've used and how you've tackled common issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with the Company
Research the IT services provider you're interviewing with. Understand their products, services, and company culture. This will help you tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about their approach to MDM or how they support their engineers' professional development. It shows you're engaged and serious about the position.