At a Glance
- Tasks: Provide 2nd Line support and troubleshoot diverse technical issues for clients.
- Company: Join a growing Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technologies.
- Other info: Exciting opportunities for professional development and exposure to cloud technologies.
- Why this job: Gain hands-on experience with Microsoft tech and make a real difference in client environments.
- Qualifications: 2-3 years in an MSP, strong Microsoft and networking skills required.
The predicted salary is between 38250 - 46750 £ per year.
2nd Line Support Engineer Redditch Permanent - Full-time VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team.
This is an excellent opportunity to work across varied client environments, taking ownership of escalated issues while gaining exposure to Microsoft technologies, servers, networking, cloud, virtualisation and client projects.
- Key Requirements of the 2nd
- Line
- Support
Engineer: 2-3 years' experience in an MSP, ideally in a 2nd/3rd Line role.
Strong Microsoft experience across Windows 10/11, Microsoft 365, Active Directory/Entra ID and Windows Server.
Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, IP addressing and VLANs.
Experience troubleshooting switches, firewalls, Wi-Fi and general connectivity issues.
Exposure to Azure, Google Cloud and virtualisation.
Strong troubleshooting skills and experience working to SLAs.
Excellent customer communication skills and the ability to manage varied client environments.
Apple/Mac support experience would be advantageous.
Key Responsibilities of the 2nd
- Line
- Support
Engineer: Provide 2nd Line support across a diverse range of client environments.
Own and resolve escalated technical incidents within agreed SLAs.
Troubleshoot Microsoft 365, Windows, server, hardware and software issues.
Diagnose and resolve networking issues across VLANs, switches, firewalls, Wi-Fi, DNS, DHCP and VPNs.
Support Active Directory, Entra ID, cloud and virtualised environments.
Assist with migrations, upgrades, deployments and infrastructure projects.
Maintain technical documentation and provide guidance to 1st Line colleagues.
Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
Know someone exceptional for this 2nd Line Support Engineer position?
Refer them and receive up to £1,000 if successful (terms apply).
Follow us on Linked In @VIQU IT Recruitment for more exciting opportunities. 2nd Line Support Engineer Redditch Permanent - Full-time TPBN1_UKTJ
2nd Line Support Engineer employer: VIQU IT Recruitment
Join a leading finance organization in London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact critical platforms. With a hybrid working model, employees enjoy flexibility alongside opportunities for professional growth and development, making it an ideal environment for those looking to advance their careers in DevOps. The company fosters a supportive atmosphere, encouraging teamwork and continuous learning, ensuring that every team member feels valued and empowered.
