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- Tasks: Provide onsite support and resolve technical issues for users in Crawley.
- Company: Join a successful IT team focused on customer service and technical excellence.
- Benefits: Enjoy a 12-month contract with potential for growth and referral bonuses.
- Why this job: Gain hands-on experience while enhancing your customer service skills in a dynamic environment.
- Qualifications: Prior 2nd Line experience, Windows 11/O365 knowledge, and excellent communication skills required.
- Other info: Immediate start available; apply now to secure your interview!
The predicted salary is between 30000 - 42000 £ per year.
Job Description
2nd Line Support Engineer / BAU – 12-month contract – Crawley
We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support.
Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach.
The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below.
IT Support Engineer – Technical Skills / Experience required:
- Prior experience within a 2nd Line role
- Windows 11 / O365 – Administration and Support
- Providing proficient face to face engagement with customers.
- To be able to diagnose hardware issues – Printers and Laptops etc
- To take ownership of tickets and be committed to resolve them end to end
- Previous Linux experience is desired
- Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired.
The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract.
This 2nd line Support Engineer role is an immediate requirement with interview slots available next week.
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
2nd Line Support Engineer employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to brush up on your customer service skills. Since this role emphasises face-to-face engagement, practice how you communicate technical issues in a clear and friendly manner. Role-playing scenarios with friends or family can help you feel more confident.
✨Tip Number 2
Familiarise yourself with the specific tools mentioned in the job description, like Powershell and Service Now. If you haven't used them extensively, consider watching tutorial videos or taking short online courses to boost your confidence and knowledge.
✨Tip Number 3
Prepare for potential technical questions by reviewing common hardware issues and their solutions. Being able to demonstrate your problem-solving skills during the interview will show that you're proactive and capable of handling the responsibilities of the role.
✨Tip Number 4
Network with current or former employees in similar roles. Reach out on LinkedIn or other platforms to gain insights about the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line Support roles. Emphasise your skills with Windows 11, O365, and any customer service achievements that demonstrate your face-to-face engagement abilities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your commitment to resolving tickets end to end and your experience with tools like Powershell and Service Now.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to diagnosing hardware issues and any previous experience with Linux or management tools like MECM or SCCM.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, provide examples of how you've successfully engaged with users in previous positions. This could include specific situations where you resolved issues effectively.
How to prepare for a job interview at VIQU IT Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasises face-to-face engagement, be prepared to discuss specific examples of how you've provided excellent customer service in previous positions. Highlight your ability to resolve issues while maintaining a positive attitude.
✨Demonstrate Technical Proficiency
Make sure you can confidently talk about your experience with Windows 11, O365, and any relevant tools like Powershell or Service Now. Be ready to explain how you've used these technologies to solve problems in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific technical issues, such as diagnosing hardware problems with printers or laptops, and how you would take ownership of tickets.
✨Research the Company Culture
Understanding the company's values and culture can help you tailor your responses. Show that you're not just focused on the technical aspects but also on how you can contribute positively to the team environment.
