Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide onsite support and resolve technical issues for users in Crawley.
- Company: Join a successful IT team focused on customer service and technical excellence.
- Benefits: Enjoy a 12-month contract with potential for growth and referral bonuses.
- Why this job: Gain hands-on experience while enhancing your customer service skills in a dynamic environment.
- Qualifications: Experience in 2nd Line support, Windows 11, O365, and strong communication skills required.
- Other info: Immediate start available; apply now to secure your interview!
The predicted salary is between 30000 - 42000 £ per year.
Job Description
2nd Line Support Engineer / BAU – 12-month contract – CrawleyWe are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support.Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach.The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below.IT Support Engineer – Technical Skills / Experience required:Prior experience within a 2nd Line roleWindows 11 / O365 – Administration and SupportProviding proficient face to face engagement with customers.To be able to diagnose hardware issues – Printers and Laptops etcTo take ownership of tickets and be committed to resolve them end to endPrevious Linux experience is desiredExperience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired.The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract.This 2nd line Support Engineer role is an immediate requirement with interview slots available next week.Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.Do you know someone great?
We'll thank you with up to £1,000 if your referral is successful (terms apply).For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.TPBN1_UKTJ
2nd Line Support Engineer employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to brush up on your customer service skills. Since this role emphasises face-to-face engagement, practice how you communicate technical information clearly and effectively to users who may not be tech-savvy.
✨Tip Number 2
Familiarise yourself with the specific tools mentioned in the job description, such as Powershell, Service Now, and SCCM. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 3
Prepare for scenario-based questions that focus on troubleshooting hardware issues. Think of examples from your past experiences where you successfully diagnosed and resolved problems, especially with printers and laptops.
✨Tip Number 4
Since the role is based in Crawley, ensure you are familiar with the area and consider your commute. Being able to discuss your availability and commitment to being onsite five days a week can demonstrate your reliability to potential employers.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer. Focus on relevant skills such as Windows 11, O365 administration, and customer service experience. Use specific examples to demonstrate your technical abilities and face-to-face engagement with users.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to providing excellent customer service. Mention your previous roles and how they have prepared you for this position, particularly in diagnosing hardware issues and taking ownership of tickets.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those mentioned in the job description like Powershell, Service Now, and any experience with Linux or tools like MECM, SCCM, or MSCM. This will show that you meet the specific requirements of the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VIQU IT Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasises face-to-face engagement, be prepared to discuss specific examples where you've provided excellent customer service. Highlight situations where you resolved issues effectively and maintained a positive relationship with users.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of Windows 11, O365, and any relevant tools like Powershell or Service Now. Be ready to answer technical questions and possibly troubleshoot scenarios during the interview to showcase your hands-on experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle common hardware issues or escalated tickets, demonstrating your ownership and commitment to resolving problems end to end.
✨Research the Company Culture
Understanding the company’s values and culture can help you tailor your responses. Show that you align with their focus on customer service over ticket numbers, and express your enthusiasm for being part of a successful team in Crawley.
