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For Companies At a Glance
- Tasks: Provide first-line support and assist the Service Desk team with IT issues.
- Company: Join a public sector client focused on delivering excellent IT services.
- Benefits: Gain hands-on experience, learn new skills, and enjoy a supportive work environment.
- Why this job: Perfect for kickstarting your IT career while making a real impact in the community.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: This is a 6-month contract based in Wakefield.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support – Short-Term Contract – Wakefield
VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an ongoing project.
This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new skills along the way.
The Role:
The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation.
Key skills and experience:
- Prior experience within 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory.
- Mobile Device Management (MDM) / (experience supporting mobile devices)
- Good communication and customer service skills
- Ability to work in a fast-moving environment
Role details:
- Job role: 1st Line Support
- Job type: Contract
- Duration: 6 weeks (till end of March)
- Rate: £135 per day
- Working hours: 37.5 hours per week Monday – Friday
- IR35 status: Inside IR35
- Location: Fully onsite in Wakefield
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
Do you know someone great? We\’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
1st Line Support employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around ticketing systems and remote support applications can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line Support professional, you'll need to explain technical issues in simple terms. Practising how to convey complex information clearly can help you stand out.
✨Tip Number 3
Research the public sector client and their specific IT needs. Understanding their environment and challenges can help you tailor your responses in interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the 1st Line Support position. Tailor your application to highlight relevant experiences and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT skills, any relevant experience, and education. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities and customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to work in an IT support environment. Mention specific examples of how your background makes you a great fit for the position and your eagerness to learn new skills.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at VIQU IT Recruitment
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology and IT support during the interview. Employers love candidates who are genuinely interested in the field, as it shows you're likely to be motivated and eager to learn.
✨Prepare for Common Support Scenarios
Familiarise yourself with common IT support issues and how to resolve them. Be ready to discuss scenarios like troubleshooting software problems or assisting users with hardware issues, as this will demonstrate your problem-solving skills.
✨Highlight Your Communication Skills
As a 1st Line Support role involves interacting with users, it's crucial to showcase your communication abilities. Practice explaining technical concepts in simple terms, as this will show that you can effectively assist users of varying technical backgrounds.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team, the project, or the tools they use. This not only shows your interest in the role but also gives you a better understanding of what to expect if you get the job.
