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For Companies At a Glance
- Tasks: Support the rollout of new telephony systems and guide staff through changes.
- Company: Join VIQU, a dynamic recruitment partner in the public sector.
- Benefits: Earn £150 per day on an 8-month contract with potential for future opportunities.
- Why this job: Perfect for building your IT career while making a real impact in modernising communication.
- Qualifications: Confident communicator with Microsoft Office skills and proactive work ethic required.
- Other info: Refer a friend and earn up to £1,000 if they get hired!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
1st Line Support – 8-Month Contract – Birmingham
VIQU has partnered with a public sector organisation in Birmingham seeking a 1st Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation.
This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work.
The role:
As 1st Line Support, you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions.
The successful 1st Line Support will get involved with:
- Auditing and mapping existing phones, checking locations against internal asset records
- Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings
- Building, connecting, and configuring new phones with the correct extensions
- Providing general support and guidance — being approachable, answering questions, and guiding staff through the changes.
Key skills & experience:
- Confident communicator, comfortable working with stakeholders and staff at all levels
- Competent in Microsoft Excel – able to update trackers and manage spreadsheets effectively
- Proficiency in Microsoft Office applications and general IT literacy
- Well organised and proactive – able to manage your workload independently
Role details:
- Job role: 1st Line Support  Â
- Job type: Contract
- Duration: 8-month contract (till end of March 2026)
- Rate: £150 per day paid to Umbrella company
- Location: Birmingham   Â
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
1st Line Support employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific telephony systems and Microsoft Teams solutions mentioned in the job description. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your communication skills, as this role requires you to interact with staff at all levels. Practising clear and concise explanations of technical concepts can help you stand out during interviews.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads or projects independently in the past. This will highlight your ability to handle the responsibilities of the 1st Line Support role effectively.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have experience with telephony systems. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the 1st Line Support position. Tailor your application to highlight your relevant experience in IT support and communication.
Highlight Relevant Skills: Make sure to emphasise your proficiency in Microsoft Office applications, especially Excel, as well as your ability to communicate effectively with stakeholders. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this role and how your background makes you a suitable candidate. Mention your proactive approach and organisational skills, which are crucial for managing the workload independently.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VIQU IT Recruitment
✨Show Your Communication Skills
As a 1st Line Support role requires confident communication, be prepared to demonstrate your ability to engage with stakeholders and staff. Practice explaining technical concepts in simple terms, as this will showcase your ability to support users effectively.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft Office applications is key, brush up on your skills in Excel and Teams. Be ready to discuss how you've used these tools in previous roles, especially in managing data or supporting team collaboration.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you may need to troubleshoot issues. Think of examples from your past experiences where you successfully resolved problems, particularly in IT support or similar environments.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this role. Prepare to discuss how you manage your workload and prioritise tasks. You might want to share specific methods or tools you use to stay organised, which will show your proactive approach.