At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues for users.
- Company: Join a dynamic team at a leading IT support company in Stevenage.
- Benefits: Competitive pay, opportunity for growth, and a supportive work environment.
- Other info: Exciting contract role with potential for future opportunities.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience in IT support within a Microsoft environment is essential.
The predicted salary is between 22950 - 28050 £ per year.
VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team. The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.
The role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.
Key skills & responsibilities for the Desktop Support Engineer:
- Desktop / 1st Line / Service Desk Support – in a Windows / Microsoft environment
- Handling incoming IT support calls and resolving user issues
- Providing face-to-face walk-up IT support
- Managing, triaging and updating support tickets
- SharePoint
- Windows 10
- Office 365 / Microsoft 365
- Active Directory
- Azure
- Supporting AV – meeting room set-ups and technical issues
- Troubleshooting hardware and software break/fix issues
- Escalating incidents to relevant teams where necessary
- Excellent customer service and communication skills
Role details:
- Job type: Contract
- Location: Stevenage – 5 days per week onsite
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
Desktop Support Engineer in Stevenage employer: VIQU IT Recruitment Careers
As an Azure Platform Engineer with us, you'll join a forward-thinking team that values innovation and collaboration in a fully remote environment. We offer competitive compensation, flexible working hours, and opportunities for professional development, ensuring you can grow your skills while contributing to exciting projects in cloud technology. Our inclusive work culture fosters creativity and encourages employees to take ownership of their work, making it a truly rewarding place to advance your career.
Contact Details:
VIQU IT Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Stevenage
✨Get Involved in Tech Meetups
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We think you need these skills to ace Desktop Support Engineer in Stevenage
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at VIQU IT Recruitment Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at VIQU IT Recruitment Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at VIQU IT Recruitment Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at VIQU IT Recruitment Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at VIQU IT Recruitment Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at VIQU IT Recruitment Careers.
