At a Glance
- Tasks: Lead client success initiatives and manage a dynamic support team.
- Company: Join a growing SaaS company with a global presence.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Other info: Opportunity for career growth and to work with innovative technologies.
- Why this job: Shape the future of client services in a tech-driven environment.
- Qualifications: Experience in managing professional services teams and client projects.
The predicted salary is between 42750 - 52250 £ per year.
- Client Services & Success Manager
- £65,000 plus bonus
- Remote (occasional travel UK wide)
VIQU have partnered with an established but growing Saa S company, and part of a larger international software group.
As the business continues its shift from desktop to Saa S, they're looking for a Client Services & Success Manager to take ownership of their helpdesk and Professional Services function.
This role will report directly to the CEO.
The business is moving from desktop to Saa S, with this function sitting at the centre of that shift.
The role will have autonomy to shape how the team operates, backed by a business that's investing in getting this right.
Job duties of the Client Services & Success Manager
Drive, upsell and expand within the existing client base.
Manage a professional service and a support team, setting clear expectations, and holding the team accountable to their targets.
- Run product training and onboarding sessions with clients.
Lead client projects such as cloud migrations and holding clients and internal teams to agreed timelines.
- Utilise new technologies, including AI, to ensure teams are productive.
Work closely with Sales, Product, and Technical teams.
Experience required for the Client Services & Success Manager
Proven experience managing a professional services team, ideally within the Saa S space.
Previous experience as a Customer Success Manager, Account Manager or similar, with a commercial focus.
- Experience optimising workflows using AI.
- Commercial awareness - comfortable owning a target and having upsell/growth conversations with clients.
Experience managing client-facing projects involving technical delivery (migrations, implementations, onboarding).
Seniority to operate autonomously and represent the organisation at a senior level.
Apply now to speak with VIQU IT in confidence. Or reach out to Jack Mc Manus via the
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Client Services & Success Manager in Manchester employer: VIQU IT Recruitment Careers
As an Azure Platform Engineer with us, you'll join a forward-thinking team that values innovation and collaboration in a fully remote environment. We offer competitive compensation, flexible working hours, and opportunities for professional development, ensuring you can grow your skills while contributing to exciting projects in cloud technology. Our inclusive work culture fosters creativity and encourages employees to take ownership of their work, making it a truly rewarding place to advance your career.
Contact Details:
VIQU IT Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VIQU IT Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VIQU IT Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services & Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VIQU IT Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at VIQU IT Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VIQU IT Recruitment Careers!
How to prepare for a job interview at VIQU IT Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
