At a Glance
- Tasks: Troubleshoot technical issues and manage customer support for data protection solutions.
- Company: Join a growing specialist in data protection and managed services.
- Benefits: Enjoy 25 days' holiday, health insurance, flexible working, and training investment.
- Other info: Remote work with quarterly travel to London and excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic tech environment with hands-on experience.
- Qualifications: Previous Level 2 IT support experience and strong troubleshooting skills.
The predicted salary is between 51750 - 63250 £ per year.
Data Protection Specialist
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Remote | Quarterly travel to London
VIQU has partnered with a specialist data protection and managed services provider supporting organisations with enterprise backup technology, data recovery and ransomware resilience.
Due to growth in its customer base, the business is expanding its technical support capability and is looking for a Data Protection Specialist to join its Service Operations function.
The position offers direct customer exposure, hands-on technical ownership and the opportunity to develop further within a specialist technical environment.
Benefits include investment in training and development, 25 days' holiday plus your birthday, health insurance, enhanced maternity and paternity policies, holiday carry-over options, flexible working options and early Friday finishes during July.
Key Responsibilities of the Data Protection Specialist
- Act as a Level 2 escalation point for Level 1 support
- Troubleshoot straightforward and complex technical issues
- Review application logs and identify technical resolutions
- Escalate issues to vendors and manage them through resolution
- Communicate effectively with customers and partners
- Patch and update applications
- Implement technical changes and service requests
- Complete client data restores
- Configure and maintain monitoring and alerting
- Produce accurate technical documentation
- Administer Rubrik, Druva, Zerto and Commvault applications
- Manage escalations into Level 3 support
- Key Requirements of the Data Protection Specialist
- Strong technical background with previous Level 2 IT support experience
- Confident troubleshooting and technical escalation xgikmsk capability
- Strong written and verbal customer communication skills
- Ability to work with technical and business stakeholders
- Backup or DR exposure including Rubrik, Druva, Zerto, Commvault or Net Backup would be advantageous
- VMware, Hyper-V, Nutanix, Azure or AWS knowledge would be advantageous
- Microsoft 365, Windows Server or Linux knowledge would be advantageous
- Power Shell scripting and automation skills would be advantageous
- ITIL awareness would be advantageous
This Data Protection Specialist opportunity would suit someone who enjoys owning technic...
Data Protection Specialist employer: VIQU IT Recruitment Careers
As an Azure Platform Engineer with us, you'll join a forward-thinking team that values innovation and collaboration in a fully remote environment. We offer competitive compensation, flexible working hours, and opportunities for professional development, ensuring you can grow your skills while contributing to exciting projects in cloud technology. Our inclusive work culture fosters creativity and encourages employees to take ownership of their work, making it a truly rewarding place to advance your career.
Contact Details:
VIQU IT Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Protection Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU IT Recruitment Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU IT Recruitment Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU IT Recruitment Careers!
✨Direct Apply to VIQU IT Recruitment Careers
Let's not forget to apply directly through the VIQU IT Recruitment Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Data Protection Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU IT Recruitment Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU IT Recruitment Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU IT Recruitment Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
