At a Glance
- Tasks: Maximise client relationships and drive growth through exceptional service in IT recruitment.
- Company: Join a leading IT recruitment agency with a reputation for excellence.
- Benefits: Competitive salary, commission, early finishes, and unique team trips.
- Other info: Supportive culture with clear progression paths and exciting networking opportunities.
- Why this job: Be the key contact for major accounts and make a real impact on client success.
- Qualifications: Experience in IT recruitment and strong relationship-building skills.
The predicted salary is between 38250 - 46750 £ per year.
Job Description: Customer Success Manager – IT & Tech Recruitment
About Us
At VIQU, we’re a specialist IT and technology recruitment agency with a reputation for delivering exceptional service to both clients and candidates.
We partner with some of the UK’s most exciting businesses, helping them attract, and develop the talent they need to thrive.
We’re now looking for an experienced
Customer Success Manager to join our Major Accounts team.
This role is all about maximising opportunities within our existing client base, strengthening relationships, and driving growth through exceptional service.
The Role
This is a client-facing, relationship-driven role, with a strong emphasis on networking, account expansion, and consultative business development. (no cold calling!)
As a Customer Success Manager, you’ll act as the key point of contact for a portfolio of major accounts along with relationship management, client development, and commercial growth.
You’ll work closely with decision-makers, hiring managers, and stakeholders to identify hiring needs, uncover opportunities, and ensure our delivery team is positioned to provide the right recruitment solutions.
Key Responsibilities
- Manage and grow new, lapsed and existing relationships across major accounts, acting as a trusted recruitment partner.
- Develop account strategies to identify opportunities for expansion (“land and expand”).
- Build relationships with decision-makers, stakeholders, and hiring managers at all levels.
- Proactively arrange and attend client meetings, lunches, dinners, and site visits to strengthen engagement.
- Maintain a deep understanding of client needs, business structures, and hiring challenges.
- Collaborate with the delivery team to ensure roles are filled quickly and effectively.
- Maintain accurate records of client interactions and pipeline activity in CRM.
- Work closely with internal stakeholders to ensure excellent client experience.
- Achieve and exceed agreed client development and revenue targets.
Skills & Experience Required
- Proven background in IT recruitment with strong commercial awareness.
- Experience and in-depth knowledge and understanding of contract recruitment
- Track record of developing accounts and building long-term client partnerships.
- Strong business development and relationship-building skills at all levels.
- Excellent communication and negotiation skills.
- Confident networking, presenting, and representing the company in client meetings and events.
- Ability to identify opportunities and convert them into roles for the delivery team.
- Highly organised, proactive, and self-motivated.
What We Offer
- Competitive base salary + excellent commission.
- Opportunity to work on major accounts with high growth potential.
- Clear progression path in a growing, ambitious agency.
- Regular client entertainment and networking opportunities.
- A supportive and collaborative culture working with industry leaders.
Big ambitions?
Want to eventually grow a team around you?
Build on your own success and we will support you every step of the way.
We have many internal career development success stories, including current board members who have grown from Consultants to Directors.
Alongside the normal benefits, we offer
- Unrivalled commission scheme
- Early Friday finishes
- Additional Family First leave days
- Bring your dog to work (we are big dog lovers!)
- ‘Once in a lifetime’ team trips. In the past, we have visited Dubai, Havana, and Rio de Janeiro – help us pick where to go next!
- Life insurance policy
- Bike to Work Scheme
- Electric charging point for electric vehicles
- If you would like to apply for our
- Customer Success Manager position, please speak to our Head of Talent, Melinda Queck
Phone
and/or email
Customer Success Manager in Birmingham employer: VIQU IT Recruitment Careers
As an Azure Platform Engineer with us, you'll join a forward-thinking team that values innovation and collaboration in a fully remote environment. We offer competitive compensation, flexible working hours, and opportunities for professional development, ensuring you can grow your skills while contributing to exciting projects in cloud technology. Our inclusive work culture fosters creativity and encourages employees to take ownership of their work, making it a truly rewarding place to advance your career.
Contact Details:
VIQU IT Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VIQU IT Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VIQU IT Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VIQU IT Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at VIQU IT Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VIQU IT Recruitment Careers!
How to prepare for a job interview at VIQU IT Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
