At a Glance
- Tasks: Manage customer enquiries, resolve billing issues, and support gas operations.
- Company: Growing UK energy business with a focus on customer service.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and private medical insurance.
- Other info: Ongoing training and career development opportunities available.
- Why this job: Take ownership and make a real impact in the energy sector.
- Qualifications: Experience in B2B gas supply and strong communication skills.
The predicted salary is between 29000 - 33000 £ per year.
Customer Account Executive
Gloucester (Hybrid working, 3 days in office)
Permanent, Full Time
£29,000 + £33,000 + Benefits
We're looking for an experiencedCustomer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.
This is a varied role combining customer service, billing and gas industry operations. You'll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.
Key responsibilities include:
- Managing customer enquiries via phone and email.
- Investigating billing queries and arranging bill corrections.
- Supporting gas registrations, change of supplier, change of tenancy and meter-related processes.
- Maintaining accurate customer and supply data.
- Liaising with gas transporters, industry agents and third-party providers.
- Resolving operational issues, industry exceptions and customer complaints.
- Supporting day-to-day operational activities across the business.
We're looking for someone with:
- Previous experience within UK B2B gas supply industry is essential.
- Knowledge of gas registrations, industry data flows and customer lifecycle processes.
- Experience in customer service, billing or operations within the energy sector.
- Excellent communication skills and strong attention to detail.
- A proactive, organised approach with the ability to manage multiple priorities.
What's on offer?
- Competitive salary
- Hybrid working
- 25 days holiday plus bank holidays
- Pension scheme
- Private medical insurance
- Ongoing training and career development
If you're looking for a role where you can take ownership, develop your expertise and make a real impact within a growing energy business, please get in touch with your CV today!
Customer Account Executive employer: VIQU Energy
Viqu Energy is an exceptional employer, offering a unique opportunity for a Finance Director to shape the financial strategy of a fast-growing EPC business in Northamptonshire. With a collaborative and down-to-earth culture, employees benefit from flexible working arrangements, exposure to impactful projects, and a supportive leadership team that values hands-on contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VIQU Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VIQU Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VIQU Energy:Your cover letter is your chance to shine! Tell us why you want to work at VIQU Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VIQU Energy!
How to prepare for a job interview at VIQU Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
