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- Tasks: Provide top-notch IT support and manage Microsoft 365 and Azure environments.
- Company: Join a dynamic team in Manchester focused on innovative IT solutions.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference by supporting users and enhancing IT operations.
- Qualifications: 5 years of IT support experience and strong skills in Microsoft technologies.
- Other info: Exciting career path with a collaborative and supportive work culture.
The predicted salary is between 44000 - 66000 £ per year.
We are looking for an experienced IT Support Analyst to provide first, second and third line support within an enterprise IT environment. The role has a strong focus on Microsoft 365, Azure, Entra ID, identity and access management, MFA, and Intune, supporting end users, devices, and secure access to systems. You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.
Key Responsibilities
- Deliver 1st, 2nd and 3rd line IT support to end users
- Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
- Support identity and access management, including MFA and Conditional Access
- Administer Microsoft Intune for device compliance, application deployment, and Autopilot
- Build, configure, and support Windows 10/11 end-user devices
- Manage joiners, movers, and leavers processes
- Maintain IT asset records and documentation
- Liaise with suppliers and escalate issues as required
Essential Experience & Skills
- 5 years' experience in an IT support or service desk role
- Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
- Experience supporting Windows endpoints and mobile devices
- Familiarity with ITIL and helpdesk tools
- Knowledge of Active Directory, Group Policy, DNS/DHCP
- Strong troubleshooting, communication, and customer service skills
Salary: £55,000 - £60,000
If this role sounds like a good match for your experience, and you are eligible to work in the UK, please send your CV to Lily at Viqu Energy today.
IT Support Analyst in Manchester employer: VIQU Energy Limited
Contact Detail:
VIQU Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365 or Azure. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Intune and identity management to really stand out.
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Azure AD and MFA. Practising common scenarios can help you feel more confident when it comes to the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to shine in the application process.
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for strong problem solvers, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIQU Energy Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've used these tools effectively. The more familiar you are with the technologies mentioned in the job description, the more confident you'll feel during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've resolved complex IT issues in the past. Think of a few challenging situations where your troubleshooting skills shone through. This will demonstrate your ability to handle the first, second, and third line support that the role requires.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with end users and internal teams, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to showcase your customer service skills and how you handle user queries.
✨Familiarise Yourself with ITIL Practices
If you're not already well-versed in ITIL, take some time to understand its principles. Being able to discuss how you’ve applied ITIL practices in your previous roles can set you apart from other candidates and show that you’re serious about IT service management.
