At a Glance
- Tasks: Manage customer enquiries and resolve billing issues in the gas industry.
- Company: Growing UK energy business with a focus on customer service.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and private medical insurance.
- Other info: Ongoing training and career development opportunities available.
- Why this job: Take ownership and make a real impact in a dynamic energy sector.
- Qualifications: Experience in B2B gas supply and strong communication skills.
The predicted salary is between 29000 - 33000 £ per year.
Gas Customer Account Executive
Gloucester (Hybrid working, 3 days in office) Permanent, Full Time £29,000 + £33,000 + Benefits
We're looking for an experienced Customer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.
This is a varied role combining customer service, billing and gas industry operations.
You'll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.
Key responsibilities include
- Managing customer enquiries via phone and email.
- Investigating billing queries and arranging bill corrections.
- Supporting gas registrations, change of supplier, change of tenancy and meter-related processes.
- Maintaining accurate customer and supply data.
- Liaising with gas transporters, industry agents and third-party providers.
- Resolving operational issues, industry exceptions and customer complaints.
- Supporting day-to-day operational activities across the business.
We're looking for someone with
- Previous experience within UK B2B gas supply industry.
- Knowledge of gas registrations, industry data flows and customer lifecycle processes.
- Experience in customer service, billing or operations within the energy sector.
- Excellent communication skills and strong attention to detail.
- A proactive, organised approach with the ability to manage multiple priorities.
What's on offer?
- Competitive salary
- Hybrid working
- 25 days holiday plus bank holidays
- Pension scheme
- Private medical insurance
- Ongoing training and career development
If you're looking for a role where you can take ownership, develop your expertise and make a real impact within a growing energy business, please get in touch with your CV today
Customer Account Executive in Gloucester employer: VIQU Energy Limited
Join a pioneering energy software company that champions innovation and sustainability in the energy sector. With a strong focus on employee development, we offer a collaborative work culture that encourages growth and creativity, alongside competitive salaries and benefits. Located in London with flexible working options, this role provides the unique opportunity to lead a dynamic sales team while making a significant impact on the energy transition across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Gloucester
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughVIQU Energy Limited's Website
Don’t forget to apply directly through VIQU Energy Limited's website for the full-time Customer Account Executive role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Customer Account Executive in Gloucester
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU Energy Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at VIQU Energy Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of VIQU Energy Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to VIQU Energy Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
