At a Glance
- Tasks: Manage customer enquiries and resolve billing issues in the gas industry.
- Company: Growing UK energy business with a focus on customer service.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and private medical insurance.
- Other info: Ongoing training and career development opportunities available.
- Why this job: Take ownership and make a real impact in a dynamic energy sector.
- Qualifications: Experience in B2B gas supply and strong communication skills.
The predicted salary is between 29000 - 33000 £ per year.
Gas Customer Account Executive
Gloucester (Hybrid working, 3 days in office) Permanent, Full Time £29,000 + £33,000 + Benefits
We're looking for an experienced Customer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.
This is a varied role combining customer service, billing and gas industry operations.
You'll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.
Key responsibilities include
- Managing customer enquiries via phone and email.
- Investigating billing queries and arranging bill corrections.
- Supporting gas registrations, change of supplier, change of tenancy and meter-related processes.
- Maintaining accurate customer and supply data.
- Liaising with gas transporters, industry agents and third-party providers.
- Resolving operational issues, industry exceptions and customer complaints.
- Supporting day-to-day operational activities across the business.
We're looking for someone with
- Previous experience within UK B2B gas supply industry.
- Knowledge of gas registrations, industry data flows and customer lifecycle processes.
- Experience in customer service, billing or operations within the energy sector.
- Excellent communication skills and strong attention to detail.
- A proactive, organised approach with the ability to manage multiple priorities.
What's on offer?
- Competitive salary
- Hybrid working
- 25 days holiday plus bank holidays
- Pension scheme
- Private medical insurance
- Ongoing training and career development
If you're looking for a role where you can take ownership, develop your expertise and make a real impact within a growing energy business, please get in touch with your CV today
Customer Account Executive in Gloucester employer: VIQU Energy Limited
Join a pioneering energy software company that champions innovation and sustainability in the energy sector. With a strong focus on employee development, we offer a collaborative work culture that encourages growth and creativity, alongside competitive salaries and benefits. Located in London with flexible working options, this role provides the unique opportunity to lead a dynamic sales team while making a significant impact on the energy transition across the UK and Europe.
