Customer Service Manager

Customer Service Manager\\n\\nBirmingham (Office-based, Full-time)\\n\\nSalary: £40,000 – £45,000 (depending on experience)\\n\\nWe’re looking for an inspiring Customer Service Manager to lead a fast-paced contact centre in Birmingham. You’ll manage a team of Team Managers looking after a dynamic call centre, driving performance, shaping the customer experience, and building a positive, high-energy culture.\\n\\nThe Role\\nYou’ll take ownership of day-to-day operations, keep performance on track, and be the go-to person for escalations. By coaching and developing your managers, analysing KPIs, and driving process improvements, you’ll make a real impact on both customer satisfaction and business success.\\n\\nWhat You’ll Bring\\n\\n * Experience managing a busy inbound call centre.\\n\\n * Strong leadership skills with a track record of managing managers.\\n\\n * Confident communicator, commercially aware, and solutions-focused.\\n\\n * Adaptable, resilient, and skilled at motivating large teams.\\n\\n * Foster a positive, motivated, and high-performing culture, and not be afraid to roll your sleeves up!\\n\\nWhat’s on Offer\\n\\n * A leadership role where you’ll shape a large team and customer journey.\\n\\n * Opportunity to influence strategy and drive continuous improvement.\\n\\n * A supportive and collaborative environment where ideas are encouraged.\\n\\nReady to take the lead?