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For Companies At a Glance
- Tasks: Be the go-to person for customers, solving their energy service queries with a smile.
- Company: Join an award-winning energy supplier dedicated to affordable and sustainable solutions.
- Benefits: Enjoy competitive pay, bonuses, training, and a supportive team environment.
- Why this job: Make a real impact in the energy sector while growing your skills in a dynamic role.
- Qualifications: Strong communication skills and a customer-first mindset are essential; previous experience is a plus.
- Other info: This is an office-based role in Greater Manchester with opportunities for career growth.
Customer Service Advisor
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Consult Energy are working with an award-winning business energy supplier committed to providing affordable, reliable, and sustainable energy to businesses across the country. Their customer-focused approach ensures that they always put customers first and strive to deliver outstanding service. They are currently looking for a motivated and passionate Customer Service Advisor to join the team.
Role Overview:
As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional support and resolving queries related to their energy services. You will be responsible for offering expert advice, troubleshooting issues, processing requests, and ensuring that every customer interaction is positive and efficient.
Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
Resolve a variety of customer queries, including billing, account changes, and technical issues.
Provide clear and accurate information about products, services, and tariffs.
Handle complaints effectively, working to resolve them and maintain customer satisfaction.
Process account changes, payments, and refunds accurately and in a timely manner.
Stay up to date with company policies, industry regulations, and energy-saving tips to support customers effectively.
Work collaboratively with team members and other departments to ensure smooth operations.
Strive for first-call resolution and meet KPIs for customer satisfaction and efficiency.
Key Requirements:
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a customer-centric approach.
Previous customer service experience, ideally in a fast-paced or call centre environment.
Ability to remain calm and professional under pressure.
A positive attitude and willingness to learn and develop.
Basic knowledge of energy industry processes and terminology is a plus.
Proficient in using computer systems and Microsoft Office Suite. What’s on Offer
Competitive salary and performance-based bonuses.
Comprehensive training and ongoing development opportunities.
A supportive and inclusive team environment.
Pension scheme
Opportunities for career progression within a growing company. Location – This is an office based role in Greater Manchester
If you\’re passionate about delivering exceptional customer service and want to make a positive impact in the energy sector, we\’d love to hear from you!
We are an equal opportunity employer and welcome applications from all backgrounds.
Customer Service Advisor
Customer Service Advisor employer: VIQU Energy Limited
Contact Detail:
VIQU Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the energy industry and its terminology. Understanding key concepts will help you communicate more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and complaints, ensuring you present yourself as calm and professional under pressure.
✨Tip Number 3
Research the company’s values and customer service approach. Tailoring your responses to align with their commitment to customer satisfaction will show that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and requirements, as this will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in fast-paced environments. Provide specific examples of how you've successfully resolved customer queries or handled complaints.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your strong written and verbal communication skills. Use clear and professional language throughout your documents.
Express Your Passion: Convey your enthusiasm for delivering exceptional customer service and your interest in the energy sector. A positive attitude and willingness to learn can set you apart from other candidates.
How to prepare for a job interview at VIQU Energy Limited
✨Show Your Customer-Centric Mindset
Make sure to highlight your previous customer service experiences. Share specific examples where you went above and beyond to resolve a customer's issue or improve their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of scenarios where you successfully resolved a complaint or technical issue, showcasing your ability to stay calm under pressure.
✨Familiarize Yourself with the Energy Sector
Brush up on basic energy industry processes and terminology. Being knowledgeable about the company's services and current trends will show your genuine interest in the role and the sector.
✨Practice Effective Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews to refine your verbal and written communication skills.
