At a Glance
- Tasks: Manage customer enquiries and resolve billing issues in the gas industry.
- Company: Growing UK energy business with a focus on customer service.
- Benefits: Competitive salary, hybrid working, and additional benefits.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in the UK B2B gas supply industry and strong communication skills.
The predicted salary is between 29000 - 33000 £ per year.
Gas Customer Account Executive Gloucester (Hybrid working, 3 days in office) Permanent, Full Time 29,000 + 33,000 + Benefits We re looking for an experienced Customer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.
This is a varied role combining customer service, billing and gas industry operations.
You ll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.
Key responsibilities include: * Managing customer enquiries via phone and email. * Investigating billing queries and arranging bill corrections. * Supporting gas registrations, change of supplier, change of tenancy and meter-related processes. * Maintaining accurate customer and supply data. * Liaising with gas transporters, industry agents and third-party providers. * Resolving operational issues, industry exceptions and customer complaints. * Supporting day-to-day operational activities across the business.
We re looking for someone with: * Previous experience within UK B2B gas supply industry. * Knowledge of gas registrations, industry data flows and customer lifecycle processes. * Experience in customer service, billing or operations within the energy sector. * Excellent communication skills and strong attention to detail. * A proactive, organ...
Customer Account Executive employer: VIQU Energy Limited
Join a pioneering energy software company that champions innovation and sustainability in the energy sector. With a strong focus on employee development, we offer a collaborative work culture that encourages growth and creativity, alongside competitive salaries and benefits. Located in London with flexible working options, this role provides the unique opportunity to lead a dynamic sales team while making a significant impact on the energy transition across the UK and Europe.
