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For Companies At a Glance
- Tasks: Manage billing for energy customers and resolve queries efficiently.
- Company: Join a growing energy business based in Birmingham.
- Benefits: Enjoy hybrid working with just two office days per week.
- Why this job: Be part of a dynamic team driving improvements in billing operations.
- Qualifications: Experience in energy billing and proficiency in Excel required.
- Other info: Salary ranges from £26,000 to £27,000.
We’re looking for a proactive Billing Analyst to join our Birmingham-based client on a permanent, hybrid basis (2 office days per week). This is an exciting opportunity to be part of a growing energy business, delivering accurate and efficient billing.
About the Role
As part of the Operations team, you’ll be responsible for producing and managing billing for both Half-Hourly (HH) and Non-Half-Hourly (NHH) customers. You’ll work closely with internal teams and stakeholders to resolve queries, drive performance improvements, and ensure compliance with Ofgem regulations. You’ll take ownership of the customer portfolio and support both internal operations and customer-facing activities.
What you will be doing in the role:
- Accurate production of billing across various contract types.
- Resolution of billing queries and escalations.
- Analyse billing data to identify insights and improve processes.
- Support with customer/TPI meetings and internal billing reviews.
- Monitor and manage unbilled accounts and settlement exceptions.
- Drive continuous improvement across billing operations.
Experience you’ll need to have:
- Billing experience from within the energy industry.
- Proficient in Microsoft Excel and data analysis.
- Understanding of Ofgem billing regulations.
- Confident communicator with excellent problem-solving skills.
If you have the experience detailed above and you’re interested in discussing the role further, please send your CV to Lily at Consult Energy.
Billing Analyst employer: VIQU Energy Limited
Contact Detail:
VIQU Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Familiarise yourself with Ofgem regulations and billing processes specific to the energy industry. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially in data analysis and reporting. Being able to showcase your proficiency in Excel can set you apart from other candidates, as it's a crucial tool for a Billing Analyst.
✨Tip Number 3
Prepare to discuss your previous experience in resolving billing queries and improving processes. Have specific examples ready that highlight your problem-solving skills and how you've contributed to operational efficiency in past roles.
✨Tip Number 4
Network with professionals in the energy sector, particularly those involved in billing. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant billing experience, particularly within the energy industry. Emphasise your proficiency in Microsoft Excel and any data analysis skills that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss your experience with billing processes, problem-solving skills, and how you can contribute to continuous improvement in billing operations.
Highlight Compliance Knowledge: Since understanding Ofgem regulations is crucial for this role, ensure you mention any relevant experience or knowledge you have regarding compliance in billing practices. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects attention to detail, which is essential for a Billing Analyst role.
How to prepare for a job interview at VIQU Energy Limited
✨Know Your Billing Basics
Make sure you brush up on your knowledge of billing processes, especially within the energy sector. Understanding Half-Hourly and Non-Half-Hourly billing will show that you're prepared and knowledgeable about the role.
✨Excel Skills Are Key
Since proficiency in Microsoft Excel is crucial for this position, be ready to discuss your experience with data analysis. You might even want to prepare examples of how you've used Excel to solve problems or improve processes in previous roles.
✨Familiarise Yourself with Ofgem Regulations
Understanding Ofgem regulations is essential for this role. Take some time to review these regulations and think about how they apply to billing practices. This will demonstrate your commitment to compliance and your ability to navigate industry standards.
✨Prepare for Problem-Solving Scenarios
As a Billing Analyst, you'll need excellent problem-solving skills. Prepare for potential interview questions that ask you to describe how you've resolved billing queries or improved processes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
