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- Tasks: Manage overnight shipments, ensuring efficient movement and clear communication.
- Company: Fast-paced transport and freight operation in Redditch.
- Benefits: Competitive salary, 25 days holiday, and a 10% shift allowance.
- Why this job: Join a dynamic team and make a real impact in logistics.
- Qualifications: Experience in logistics or freight forwarding and strong customer service skills.
- Other info: 4 on / 4 off night shifts with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Redditch (office-based)
Hours: 44 hours per week | 4 on / 4 off | 19:00 – 07:00 (includes weekends)
Contract: Permanent
We are recruiting for a Logistics Coordinator (Nights) to join a fast-paced transport and freight operation based in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, suited to someone with experience in freight forwarding or logistics who is confident working nights and handling time-critical movements.
The role:
- Managing shipments overnight, ensuring goods move efficiently from A to B while maintaining clear communication with customers, suppliers and internal teams.
Key responsibilities include:
- Managing customer enquiries and orders by phone and email
- Loading jobs onto the system and tracking shipments end-to-end
- Quoting UK and EU transport and offering alternative solutions where required
- Booking transport and liaising with suppliers and carriers
- Managing urgent and time-critical movements, including line stoppages
- Offering airfreight solutions when required
- Keeping customers updated on job progress and resolving issues proactively
- Closing out job files, obtaining PODs and ensuring documentation is complete
- Ensuring jobs are accurate and completed prior to invoicing
- Reviewing routes and suppliers to ensure cost-effective planning and profitability
- Communicating clearly with warehouse teams regarding inbound and outbound activity
- Maintaining accurate system data, paperwork and KPIs
- Liaising with Operations, Accounts and Warehouse teams and escalating issues when required
What we’re looking for:
- Experience in a logistics, transport or freight forwarding role
- European planning experience (essential)
- Strong customer service and communication skills
- Confident using transport systems and MS Office
- Highly organised with the ability to multitask and prioritise
- Calm under pressure with a solutions-focused mindset
- A proactive, can-do attitude with strong attention to detail
- CPC and second language skills are advantageous but not essential
Working hours & benefits:
- 44 hours per week
- 4 on / 4 off shift pattern, Monday to Sunday (nights)
- Working hours: 19:00 – 07:00
- 10% shift allowance
- 25 days holiday plus bank holidays
- Option to purchase up to 5 additional days’ holiday
- Competitive package discussed at application stage
Logistics Coordinator (Nights) in Redditch employer: Viper
Contact Detail:
Viper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator (Nights) in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, especially those who work nights. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of freight forwarding and transport coordination. Be ready to discuss how you've handled time-critical movements in the past – they love that stuff!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've resolved issues proactively and kept customers updated. They want to see that you can handle pressure and keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Logistics Coordinator (Nights) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Logistics Coordinator position. Share specific examples of how you've handled time-critical movements or managed customer enquiries.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong customer service skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Viper
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around freight forwarding and transport coordination. Be ready to discuss your previous experiences and how they relate to managing shipments and customer enquiries.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers, suppliers, and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved issues or managed urgent movements in the past.
✨Demonstrate Your Organisational Skills
This job requires multitasking and prioritising under pressure. Think of specific instances where you’ve juggled multiple tasks effectively. Highlight your methods for keeping track of shipments and ensuring documentation is accurate.
✨Be Solutions-Focused
Employers love a proactive attitude! Prepare to discuss how you've approached challenges in logistics before. Think about times when you offered alternative solutions or improved processes, especially in time-critical situations.
