Logistics Coordinator (Days) in Redditch

Logistics Coordinator (Days)

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Location: Redditch (office-based)
Hours: 44 hours per week | 4 on / 4 off | 07:00 – 19:00 (includes weekends)
Contract: Permanent

We are recruiting for a Logistics Coordinator (Days) to join a fast-paced transport and freight operation in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, ideal for someone with experience in logistics or freight forwarding who enjoys problem-solving and working under pressure.

The role

You will manage customer shipments from enquiry through to completion, ensuring accuracy, efficiency and clear communication throughout.

Key responsibilities include:

* Managing customer enquiries and orders by phone and email

* Loading jobs onto the system and tracking shipments end-to-end

* Quoting UK and EU transport and offering alternative solutions where required

* Booking transport and liaising with suppliers and carriers

* Handling time-critical movements, including line stoppages and urgent requests

* Keeping customers informed and resolving issues proactively

* Closing out job files, obtaining PODs and ensuring documentation is complete

* Ensuring jobs are accurate and complete prior to invoicing

* Reviewing routes and suppliers to ensure cost-effective planning and profitability

* Communicating clearly with warehouse teams on inbound and outbound activity

* Maintaining accurate system data, paperwork and KPIs

* Liaising with Operations, Accounts and Warehouse teams and escalating issues when required

What we’re looking for

* Experience in a logistics, transport or freight forwarding role

* European planning experience (essential)

* Strong customer service and communication skills

* Confident using transport systems and MS Office xiskglj

* Highly organised with the ability to multitask and prioritise

* Calm under pressure with a solutions-focused mindset

* A proactive, can-do attitude with good attention to detail

* CPC or second language skills are advantageous but not essential

Working hours & benefits

* 44 hours per week

* 4 on / 4 off shift pattern, Monday to Sunday (days)

* Working hours: 07:00 – 19:00

* 10% shift allowance

* 25 days holiday plus bank holidays

* Option to purchase up to 5 additional days’ holiday

* Competitive package discussed at application stage