Technician/Advisor - Manchester, NH

The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Work at the counter as a service writer when necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
• Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
• Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:

• Take and pass all required and assigned LMS training.
• Complete all relevant vendor training.
• Become T.I.A. advanced TPMS certified.
• Become ASE certified.

Facility and Equipment Maintenance:

• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety, and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
• Any facility or equipment issues should be entered into the facility or equipment database.

Procedural Compliance:

• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities:

• Communicates with management to ensure compliance with service standards and company policies.

PERFORMANCE MEASUREMENT:

The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK:

• SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
• ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.

REQUIRED QUALIFICATIONS:

• Knowledge, Skills, and Abilities:

• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.

• One year of related experience in the automotive service field.
• Completion of a two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.

• Current, valid driver’s license issued in the state of residence.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• ASE Certification A4 – Suspension & Steering.
• State Inspection License Required (where applicable).

ESSENTIAL JOB FUNCTIONS: include the following. Other duties may be assigned.

The work environment characteristics described here are representative of those associates encounter while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon the type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands:

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Essential Physical Activity Requirements:

• Less than 1/3 of Time
• 1/3 to 2/3 of Time
• More than 2/3 of Time

• Essential Weightlifting/Force Exertion Requirements:

• Less than 1/3 of Time
• 1/3 to 2/3 of Time
• More than 2/3 of Time

ACKNOWLEDGEMENT:

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.