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- Tasks: Lead the team and ensure exceptional customer service in a dynamic automotive environment.
- Company: Join VIP, a company dedicated to earning automotive customers for life with a strong team culture.
- Benefits: Enjoy a supportive work environment, training opportunities, and potential for career growth.
- Why this job: Be part of a mission-driven team that values safety, teamwork, and customer satisfaction.
- Qualifications: Must have two years of automotive service management experience and strong leadership skills.
- Other info: Flexible schedule with a standard 40-hour work week; safety is our top priority.
The predicted salary is between 30000 - 42000 £ per year.
2 Union Park Road, Topsham, ME 04086, USA Req #281
Friday, March 21, 2025
GENERAL SUMMARY:
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
- Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
- Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
- Help the Service Manager develop a superior team:
- Ensure all associates have taken and passed all their required LMS training.
- Have all associates complete any and all relevant vendor training.
- Make sure all associates are T.I.A basic automotive service certified.
- Sign up associates and provide study material for any applicable ASE certifications.
PERFORMANCE MEASUREMENT:
The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK:
- SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
- ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
REQUIRED QUALIFICATIONS:
- Knowledge, Skills, and Abilities:
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years related experience in automotive service management.
- Completion of two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
- Current, valid driver’s license issued in state of residence.
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
- State Inspection License Required (where applicable).
ESSENTIAL JOB FUNCTIONS
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
- Less than 1/3 of Time: Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling.
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
- Less than 1/3 of Time: More than 21lbs.
- 1/3 to 2/3 of Time: Up to 20lbs.
- Close vision (clear vision at 20 inches or less).
- Distance Vision (clear vision at 20 feet or more).
- Color Vision (ability to identify and distinguish colors).
- Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
- Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships).
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
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Assistant Service Manager - Topsham, ME employer: VIP Tires & Service
Contact Detail:
VIP Tires & Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - Topsham, ME
✨Tip Number 1
Familiarise yourself with VIP's mission and values. Understanding their commitment to customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any specific instances where you improved team performance or customer satisfaction.
✨Tip Number 3
Research common automotive service management challenges and think about how you would address them. Being able to discuss these topics intelligently can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of VIP if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Assistant Service Manager - Topsham, ME
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Assistant Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in automotive service management or related fields. Use specific examples to demonstrate your leadership skills and ability to manage a team effectively.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure that your application reflects your communication abilities. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the hiring manager directly. Mention why you are interested in working for this company specifically and how you can contribute to their mission of providing exceptional customer experiences.
How to prepare for a job interview at VIP Tires & Service
✨Understand the Company Culture
Before your interview, take some time to research VIP's mission and values. Understanding their commitment to customer service will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to lead the team in the absence of the Service Manager. Be prepared to discuss your previous leadership experiences and how you've motivated and supported your team in past roles.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer engagement, think of examples where you've successfully handled customer concerns or built strong relationships. This will show your ability to deliver exceptional customer experiences.
✨Highlight Your Technical Knowledge
Given the automotive focus of the position, be ready to discuss your understanding of automotive servicing and any relevant certifications you hold. This will demonstrate your capability to manage the technical aspects of the role effectively.
