Company Description
VIP-Polymers Ltd is a world-class provider of globally approved sealing gaskets and polymer-based sealing solutions. Established in 1923, the company is recognized as a leading global supplier for pipelines carrying drinking and waste water, watertight tunnel systems, and rail noise suppression and anti-vibration components. VIP-Polymers manufactures over 3,000 products, including proprietary solutions such as VIPSeal® flexible couplings, VIP-Weco no-dig pipe repair seals, and Tyton-SIT gaskets for ductile iron pipe. With in-house rubber compounding and laboratory facilities, the company ensures its compounds meet international standards and approvals for broad global coverage. A team of experienced engineers uses advanced development, design, and testing capabilities to deliver innovative sealing solutions and bring components to market efficiently.
Role Description
The Customer Service Representative is a full-time, on-site role based in Huntingdon. In this position, the individual will handle customer inquiries by phone and email, provide product and order information, and resolve issues promptly and professionally. Daily responsibilities include processing orders, updating customer records, coordinating with production and logistics teams, and ensuring accurate communication regarding lead times, deliveries, and product specifications. The role also involves monitoring customer satisfaction, following up on support cases, and maintaining strong relationships with distributors, manufacturers, and end users. The Customer Service Representative will contribute to continuous improvement of customer service processes and support a high standard of customer experience aligned with VIP-Polymers’ global reputation.
Qualifications
- Ability to deliver high-quality customer service and maintain strong Customer Experience and Customer Satisfaction.
- Experience in Customer Support and Customer Service roles, preferably in manufacturing or industrial products.
- Background working as Customer Service Representatives or in similar customer-facing positions.
- Strong communication, listening, and problem-solving skills, with a professional and courteous manner.
- Competence with CRM systems, order processing software, and standard office applications (e.g., email, spreadsheets).
- Organizational skills with attention to detail and the ability to manage multiple inquiries and tasks simultaneously.
- Ability to work effectively on-site in Huntingdon, collaborating with internal teams across engineering, production, and logistics.
- Prior experience in industrial, engineering, or polymer-related sectors is an advantage; relevant vocational training or education in business, administration, or a related field is beneficial.
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