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For Companies At a Glance
- Tasks: Lead and transform the post-sale customer journey for exceptional service.
- Company: Dynamic automotive company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Shape a high-performing team and enhance customer experiences in a pivotal role.
- Qualifications: Proven leadership experience and strong process-driven mindset required.
- Other info: Opportunity to build a respected department with real influence.
The predicted salary is between 36000 - 60000 £ per year.
This is a pivotal leadership role at the heart of our business. As Sales Support Manager, you will own and transform the post-sale customer journey from deal approval through to vehicle delivery and seamless handover into Aftersales. You won't just manage a team; you'll shape how the business operates once a deal is won. This role exists to bring clarity, structure, and leadership to a function that is critical to customer satisfaction, revenue protection, and long-term growth. You will turn Sales Support into a high-performing, respected engine of the business - one that customers feel confident in, Sales trust, and Aftersales rely on. You will lead from the front, set uncompromising standards, challenge where needed, and act as the operational backbone connecting Sales and Aftersales. For the right person, this is an opportunity to leave a real legacy and build something exceptional.
Key Responsibilities
- Leadership & Team Management
- Lead, inspire, and develop a growing Sales Support team
- Set clear expectations, priorities, and performance standards
- Coach team members through regular 1:1s, reviews, and structured development
- Create a culture of ownership, urgency, accountability, and pride
- Build a team that is confident, proactive, and respected across the business
- Process Ownership & Control
- Take full ownership of the Sales - Sales Support - Aftersales workflow
- Ensure every deal is handed over cleanly, accurately, and consistently
- Design, document, and embed clear SOPs that actually get followed
- Identify bottlenecks, risks, and inefficiencies - and fix them
- Reduce errors, delays, rework, and customer frustration through better control
- Customer Communication & Experience
- Ensure every customer receives timely, proactive, and professional updates
- Define and enforce a clear customer contact cadence
- Monitor feedback, complaints, and friction points
- Solve problems before they land with Aftersales
- Champion a customer experience that reflects the quality of the brand
- Stakeholder Management
- Act as the key operational partner to Sales Managers
- Confidently push back on incomplete or poor-quality deal submissions
- Hold firm on standards while maintaining strong working relationships
- Work closely with Aftersales to improve retention and long-term outcomes
- Escalate risks early, decisively, and constructively
- Reporting & Performance
- Own and report on key operational KPIs, including:
- Deal processing times
- Customer update compliance
- Delivery delays
- Error and rework rates
- Use data to drive accountability, improvement, and smarter decision-making
- Play a key role in developing and supporting KPI-based bonus structures
- Continuous Improvement & Growth
- Champion automation, systems, and smarter workflows
- Identify training gaps and capability issues early
- Prepare the Sales Support function to scale with business growth
- Be a driving force behind operational excellence across the company
Key Skills & Experience
- Essential
- Proven experience leading an operational, support, or coordination team
- Strong process-driven mindset with an eye for detail and efficiency
- Excellent organisation and prioritisation skills
- Confident communicator who can challenge constructively
- Customer-focused, without compromising on standards
- Comfortable working cross-functionally and influencing stakeholders
- Highly Desirable
- Experience in vehicle leasing, automotive, finance, or order-based businesses
- CRM, workflow, or operational systems experience
- KPI-led performance management experience
- A track record of fixing broken or underperforming processes
Personal Attributes (Critical to Success)
- Calm, clear-headed, and composed under pressure
- Naturally structured, disciplined, and organised
- Comfortable having difficult conversations when needed
- Takes genuine pride in things running properly
- Sees disorder and wants to bring control
- Strong leadership presence without ego
What Success Looks Like (First 6-12 Months)
- Clean, consistent, and enforced handovers from Sales
- A visible reduction in customer complaints post-sale
- A Sales Support team that is confident, organised, and highly respected
- Aftersales receiving well-prepared, informed customers
- Full visibility and control over every live deal at any given moment
Why This Role Is Different
This isn't a keep-the-lights-on role. It's an opportunity to build, lead, and elevate a department that directly impacts customer satisfaction, revenue, and reputation. If you thrive on structure, accountability, and making things work properly - this role will give you real influence, real responsibility, and real career growth.
Hours: 9am - 5.30pm Monday - Friday
Sales Support Manager in Manchester employer: VIP Gateway
Contact Detail:
VIP Gateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Support Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey and think about how you can bring clarity and structure to their Sales Support function. Show them you’re the one who can elevate their operations!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams, tackled inefficiencies, and improved customer experiences. This is your chance to shine and show that you can lead from the front.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a real impact.
We think you need these skills to ace Sales Support Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams. We want to see how you've inspired and developed others, so share specific examples that demonstrate your leadership style and impact.
Be Process-Driven: Since this role is all about transforming processes, we’d love to hear about your experience with process ownership. Talk about how you've identified inefficiencies and implemented solutions to improve workflows in your previous roles.
Customer Focus is Key: We’re looking for someone who truly understands the importance of customer satisfaction. In your written application, share instances where you’ve gone above and beyond to enhance the customer experience and how you’ve handled feedback or complaints.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this pivotal role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at VIP Gateway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Manager role. Familiarise yourself with the key responsibilities and how they impact customer satisfaction and revenue. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and develop team members, as well as how you've set clear expectations and performance standards. This is crucial for a leadership role like this one.
✨Demonstrate Process Improvement Mindset
Be ready to discuss specific instances where you've identified inefficiencies and implemented solutions. They’re looking for someone who can take ownership of processes and drive continuous improvement, so share your success stories!
✨Engage with Customer Experience Focus
Think about how you’ve enhanced customer experiences in previous roles. Be prepared to talk about how you would ensure timely updates and proactive communication with customers, as this is vital for the role and the company’s reputation.
