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- Tasks: Manage office operations, support teams, and ensure compliance at Heathrow's Terminal 4.
- Company: Join a leading ground operations provider committed to safety and customer satisfaction.
- Benefits: Enjoy a competitive salary, health support, and professional development opportunities.
- Why this job: Be part of a dynamic team in the aviation industry with a focus on collaboration and quality service.
- Qualifications: Experience in office management, strong Microsoft Office skills, and excellent communication abilities required.
- Other info: Occasional early/evening shifts may be needed; apply with your CV and tailored cover letter.
The predicted salary is between 30000 - 42000 £ per year.
Location: Heathrow Airport – Terminal 4 (Head Office)
Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts)
Salary: Competitive (depending on experience) + benefits
About Us
We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services. Our commitment to safety, operational excellence, and customer satisfaction drives everything we do.
Role Overview
As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities.
Key Responsibilities
- Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management
- Manage uniforms, PPE, and logistics to support ramp and passenger services teams
- Maintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly
- Administer office facilities: maintenance requests, vending, stationery, first aid, etc.
- Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies
- Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments
- Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements
- Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary
- Promote company values: integrity, safety, collaboration, quality of service
Essential Experience & Skills
- Proven administrative or office management experience (ideally in aviation/ground operations)
- Strong knowledge of Microsoft Office and office systems
- Experience with procurement processes, purchase orders, invoicing
- Exceptional organisation, prioritisation and attention to detail
- Excellent communication – verbal, written, and minute-taking skills
- Ability to work autonomously and under pressure
Desirable
- Understanding of airport and security procedures
- Prior exposure to HR / finance systems
- Experience supporting operational teams in a high-pressure environment
Benefits
- Competitive salary
- Health & wellbeing support
- Opportunities for professional development
- Engagement in aviation industry events
How to Apply
Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.
Office Manager employer: VIP FIRST LIMITED
Contact Detail:
VIP FIRST LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Familiarise yourself with the specific operations at Heathrow Airport, especially Terminal 4. Understanding the unique challenges and requirements of ground operations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at Heathrow. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight your experience with compliance and regulatory standards, particularly in aviation or similar industries. Be prepared to discuss how you've ensured adherence to policies in past roles.
✨Tip Number 4
Prepare examples of how you've successfully managed office operations under pressure. Use specific scenarios to illustrate your organisational skills and ability to prioritise tasks effectively.
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management or administrative roles, especially within aviation or ground operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a tailored cover letter that showcases your office and operations support experience in fast-paced, regulated environments. Mention specific examples of how you've successfully managed office operations and supported teams.
Highlight Relevant Skills: Emphasise your strong organisational skills, attention to detail, and proficiency in Microsoft Office. If you have experience with procurement processes or HR/finance systems, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VIP FIRST LIMITED
✨Showcase Your Organisational Skills
As an Office Manager, your ability to organise and prioritise tasks is crucial. Be prepared to discuss specific examples from your past experience where you successfully managed multiple responsibilities, such as coordinating meetings or handling procurement processes.
✨Demonstrate Your Communication Abilities
Excellent communication skills are essential for this role. During the interview, highlight instances where you effectively communicated with various stakeholders, whether through written reports or verbal updates, especially in a high-pressure environment.
✨Familiarise Yourself with Regulatory Compliance
Understanding health and safety regulations and compliance is key for this position. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in previous roles, particularly in aviation or similar industries.
✨Emphasise Your Problem-Solving Skills
The role requires resolving issues related to office operations and facilities. Prepare to share examples of challenges you've faced in previous positions and how you approached problem-solving, particularly in maintaining a smooth office environment.
