At a Glance
- Tasks: Support global partners and teams by troubleshooting issues and improving platform efficiency.
- Company: Join VIOOH, a leading digital out-of-home marketplace with a collaborative culture.
- Benefits: Hybrid working, comprehensive training, and clear career progression in AdTech.
- Other info: Enjoy a dynamic role with mentorship and opportunities for growth.
- Why this job: Kickstart your career in a fast-paced environment with global exposure and impactful work.
- Qualifications: Strong communication skills, data literacy, and a proactive problem-solving mindset.
The predicted salary is between 25000 - 32000 £ per year.
Ready to kickstart your career in Product & Ops? Are you a recent graduate or high-potential early-career talent looking for the ultimate launchpad into the world of data and AdTech? VIOOH is looking for a curious, proactive, and analytical Product & Customer Solutions Associate to join our team in London.
We don’t expect you to have years of industry experience on day one—industry knowledge is far less critical to us at this stage than your communication, level-headed approach, and problem-solving mindset. If you are eager to learn, love deconstructing problems, and want to work on global platforms, we will provide all the training and mentorship you need to thrive.
Location: London, Paddington (Hybrid). You will enjoy the flexibility of hybrid working, with a minimum of 20% of your time spent in our London office to collaborate with the team.
About the Role
As a Product & Customer Solutions Associate, you will play a key operational role bridging our global DSP partners, internal Product and Engineering teams, and our offshore operations team in India. Your daily focus will involve:
- Two-Way Communication & Requirement Gathering: Actively listening to partner needs, conducting discovery, and summarizing complex information back clearly.
- Operational Troubleshooting: Investigating platform delivery issues, monitoring data logs, and solving technical queries.
- Global & Offshore Collaboration: Communicating effectively across time zones with international stakeholders and offshore teams.
- Continuous Improvement: Documenting recurring technical issues to help improve platform efficiency and ways of working.
Why Join Us?
- Accelerated Growth: You will have a clear pathway into technical operations and specialised AdTech roles.
- Direct Collaboration: You will work side-by-side with Product and Engineering teams, gaining a deep understanding of how global platforms are built.
- Global Exposure: You will gain experience working in a fast-paced, international environment across multiple time zones.
- Comprehensive Training: We don’t expect you to know everything on day one—we provide full training to help you master programmatic integrations.
- Impactful Work: Your troubleshooting and problem-solving will directly ensure the success of major global advertising campaigns.
What We’re Looking For?
- Communication & Customer-First Mindset: You possess a strong aptitude for clear, empathetic communication and a natural customer-first approach, prioritising the needs of our partners in every interaction.
- Data Literacy: You are comfortable working with data and possess solid Excel skills for performance monitoring.
- A Problem-Solving Mindset: You are naturally curious and proactive when it comes to identifying and resolving technical issues.
- Attention to Detail: You have a sharp eye for detail, ensuring that campaign delivery and data logs are accurate.
- Collaboration Skills: You are a clear communicator who enjoys working in a team and can collaborate effectively across different time zones.
- Self-Awareness & Honesty: You have the confidence to recognise when you don’t know the answer, preferring honesty and asking questions over guessing or "blagging" it.
About Us
VIOOH is a leading global digital out-of-home (OOH) marketplace. Our mission is to make OOH easily accessible and to provide the best-in-class platform for our partners. Launched in 2018 and headquartered in London, VIOOH’s platform connects media sellers and buyers to help them plan and execute programmatic advertising campaigns easily and effectively. VIOOH currently processes over 1 billion impressions per month and has a presence in over 35 markets, and we are continuing to grow.
Product & Customer Solutions Associate (Graduate opportunity) employer: VIOOH
At VIOOH, we pride ourselves on being an exceptional employer that champions career growth and innovation in the dynamic field of digital advertising. Our London-based team enjoys a hybrid working model that fosters collaboration while allowing for flexibility, alongside a culture that values diversity and encourages employees to bring their authentic selves to work. With clear pathways for advancement and a commitment to modern testing practices, you will have the opportunity to make a significant global impact while thriving in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Customer Solutions Associate (Graduate opportunity)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like VIOOH!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at VIOOH would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at VIOOH through your school's career services!
We think you need these skills to ace Product & Customer Solutions Associate (Graduate opportunity)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product & Customer Solutions Associate (Graduate opportunity), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product & Customer Solutions Associate (Graduate opportunity) position at VIOOH. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at VIOOH
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
