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- Tasks: Support seamless operations in digital advertising and troubleshoot partner queries.
- Company: Join VIOOH, a leading player in programmatic digital out-of-home advertising.
- Benefits: Enjoy hybrid working, comprehensive training, and a clear growth pathway.
- Other info: Collaborate with diverse teams and enjoy a dynamic, international work environment.
- Why this job: Gain hands-on experience in AdTech and make a real impact on global campaigns.
- Qualifications: Experience in digital media or ad operations, with strong data skills.
The predicted salary is between 30000 - 40000 £ per year.
Ready to kickstart your career in Product & Ops? Are you looking for the perfect launchpad to transition from general digital media into the high-growth world of Demand Side Operations? This is your chance to join VIOOH during an incredibly exciting phase of our journey. As we continue to lead the way in programmatic digital out-of-home (DOOH) advertising, we are looking for two ambitious professionals to join us as Product & Customer Solutions Associates.
You won’t just be a cog in the machine here; you will be at the heart of our technical operations, ensuring our platform runs seamlessly for global partners. If you are naturally curious, love deconstructing problems, and want to gain elite-level exposure to how the programmatic ecosystem functions, this role offers the mentorship and hands-on experience you need to build a meaningful career in AdTech.
Location: London, Paddington (Hybrid). You will enjoy the flexibility of hybrid working, with a minimum of 20% of your time spent in our London office to collaborate with the team.
About the Role
As a Product & Customer Solutions Associate, you will play a pivotal role in the smooth integration and operational management of Demand Side Platforms (DSPs) across our programmatic platform. You will act as the bridge between our partners, our Engineering and Product teams, and our global operations based in India. Your daily focus will involve investigating campaign delivery issues, troubleshooting partner queries, and monitoring platform performance to ensure excellence. By documenting recurring issues and contributing to process improvements, you will directly influence the efficiency of our global AdTech environment.
VIOOH is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.
Why Join Us?
- Accelerated Growth: You will have a clear pathway into technical operations and specialised AdTech roles.
- Direct Collaboration: You will work side-by-side with Product and Engineering teams, gaining a deep understanding of how global platforms are built.
- Global Exposure: You will gain experience working in a fast-paced, international environment across multiple time zones.
- Comprehensive Training: We don’t expect you to know everything on day one—we provide full training to help you master programmatic integrations.
- Impactful Work: Your troubleshooting and problem-solving will directly ensure the success of major global advertising campaigns.
What We’re Looking For?
- Foundational Experience: You have some previous experience in digital media, ad operations, data support, or a similar technical field.
- Data Literacy: You are comfortable working with data and possess solid Excel skills for performance monitoring.
- A Problem-Solving Mindset: You are naturally curious and proactive when it comes to identifying and resolving technical issues.
- Attention to Detail: You have a sharp eye for detail, ensuring that campaign delivery and data logs are accurate.
- Collaboration Skills: You are a clear communicator who enjoys working in a team and can collaborate effectively across different time zones.
- Educational Background: You hold a Bachelor’s degree or possess equivalent professional experience.
About Us
VIOOH is a leading global digital out-of-home (OOH) marketplace. Our mission is to make OOH easily accessible and to provide the best-in-class platform for our partners. Launched in 2018 and headquartered in London, VIOOH’s platform connects media sellers and buyers to help them plan and execute programmatic advertising campaigns easily and effectively. VIOOH currently processes over 1 billion impressions per month and has a presence in over 35 markets, and we are continuing to grow.
Product & Customer Solutions Associate employer: VIOOH
Contact Detail:
VIOOH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Customer Solutions Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend local meetups. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching VIOOH and understanding their products. We recommend practising common interview questions and having your own questions ready to show your interest and curiosity.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you’ve tackled challenges in previous roles. We love hearing about your thought process and how you approach issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at VIOOH.
We think you need these skills to ace Product & Customer Solutions Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product & Customer Solutions Associate role. Highlight any relevant experience in digital media or ad operations, and don’t forget to showcase your problem-solving mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your background makes you a great fit for VIOOH and why you’re excited about the opportunity.
Showcase Your Data Skills: Since data literacy is key for this role, make sure to mention your Excel skills and any experience you have working with data. If you’ve tackled any data-related challenges in the past, share those stories to demonstrate your capabilities!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our amazing team at VIOOH!
How to prepare for a job interview at VIOOH
✨Know Your Stuff
Before the interview, dive deep into VIOOH's platform and the programmatic digital out-of-home (DOOH) advertising space. Familiarise yourself with key terms and concepts related to Demand Side Platforms (DSPs) and how they operate. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled technical issues or improved processes. Think about specific challenges you faced in digital media or ad operations and how you resolved them. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Brush Up on Data Literacy
Since the role requires solid Excel skills, make sure you're comfortable with data analysis and performance monitoring. You might be asked to interpret data or solve a problem using Excel during the interview, so practice relevant tasks beforehand to showcase your data literacy.
✨Emphasise Team Collaboration
VIOOH values collaboration across different time zones, so be ready to discuss your experience working in teams. Share examples of how you've communicated effectively with colleagues or partners in previous roles, especially in a digital media context. This will highlight your ability to work well in a diverse and dynamic environment.