IT Technician in Dartford

Dartford

Up to £27k

Are you working in IT Support and looking for a role where you will genuinely feel part of a supportive, friendly team?

Do you want to build your technical skills while helping colleagues across a whole business?

Are you confident troubleshooting day-to-day IT issues and enjoy being that go-to person for internal support?

The role

You will be the first point of contact for IT issues raised by employees and customers who use the company’s B2B platforms. It is a role where the basics really matter: clear communication, accurate logging, and resolving issues in a timely manner.

What you will be doing

• Providing first line support via phone, email, and the helpdesk ticketing system
• Troubleshooting issues and escalating to 2nd/3rd line where needed
• Logging and tracking incidents to ensure SLA and KPI standards are met
• Building and configuring PCs and laptops to company standards
• Prioritising incidents effectively to minimise downtime for users
• Working closely with the Infrastructure and Development teams
• Supporting customers using the B2B website
• Carrying out general support duties to keep the IT Service Desk running smoothly

What we are looking for

• Ideally one year’s experience in an IT Support role
• Strong troubleshooting skills
• A professional and friendly telephone manner
• Clear, confident communication (written and verbal)
• Ability to record information accurately
• Someone who can stay calm under pressure
• Good time management and the ability to prioritise
• High attention to detail
• Comfortable working within a small, close-knit team
• IT qualifications (or willingness to work towards them)

Why this role stands out

You will be joining a genuinely warm and supportive team, working in a structured environment with clear processes and defined priorities. It is an ideal step if you are early in your IT career and looking to grow your skills with a business that values its people.

Senior level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: IT System Training and Support

If you would like to chat through the details or see the full spec, just let me know – happy to help.