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For Companies At a Glance
- Tasks: Troubleshoot and support clients in a dynamic MSP environment with diverse technical challenges.
- Company: Join a growing Managed Service Provider with a focus on customer service and technical excellence.
- Benefits: Competitive salary, private medical and dental insurance, and a company vehicle after 6 months.
- Why this job: Make a real impact by solving technical issues and enhancing client experiences.
- Qualifications: Experience in an MSP or service desk, strong troubleshooting skills, and excellent customer service.
- Other info: Opportunity for career growth and exposure to a wide range of technologies.
The predicted salary is between 24000 - 38400 £ per year.
Ashford £28k - £32k Managed Service Provider (MSP) Full Driving Licence Required Kent-based | Client site & office travel required
Are you currently working in an MSP or service desk environment and ready to take more ownership of technical issues? Do you enjoy troubleshooting across Microsoft 365, servers, networks, and security rather than just closing tickets? Are you looking for a role where your technical knowledge is valued, your customer skills matter, and you can continue to develop? If so, this could be a strong next step.
The Role
We are recruiting for a growing Managed Service Provider who are looking to add a capable and customer-focused 2nd Line Support Engineer to their technical team. This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on-site client visits. You will be trusted to diagnose issues thoroughly, communicate clearly with clients, and see problems through to resolution rather than passing them on.
What You Will Be Doing
- Supporting clients in a busy MSP / service desk environment
- Troubleshooting networking fundamentals including VLANs, switching, routing, and wireless
- Firewall administration and policy management
- Windows Server administration and infrastructure support
- Active Directory and Entra ID management
- Microsoft 365 administration across multiple tenants
- Managing devices using Microsoft Intune and Autopilot
- Applying Group Policy and configuration policies
- Supporting virtualised environments (Hyper‑V, VMware, and Proxmox)
- Managing backups and disaster recovery solutions
- Supporting endpoint security including MFA and EDR
- Producing clear documentation and contributing to the knowledgebase
- Assisting with infrastructure projects where required (such as cabling, wireless installs, and CCTV)
Project work exposure is a bonus but not essential; this role is primarily focused on strong BAU support with variety.
What We Are Looking For
- Experience working in an MSP or fast‑paced service desk environment
- Solid 2nd Line troubleshooting skills across Microsoft technologies
- Good understanding of networking fundamentals and security principles
- Strong customer service skills and the ability to explain technical issues clearly
- A proactive approach to problem‑solving and documentation
Additional Requirements
- Clean, full UK driving licence
- Willingness to undergo an enhanced DBS check (provided), as some clients include schools and colleges
What Is On Offer
- Commercial vehicle provided within 6 months
- Private medical insurance (after 6‑month probation)
- Private dental cover (after 6‑month probation)
- Long‑term stability within a growing MSP
- Exposure to a wide technical stack and varied client environments
2nd Line Support Engineer in Ashford employer: vionsa GmbH
Contact Detail:
vionsa GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Ashford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects you've worked on. This gives you a chance to demonstrate your technical prowess beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft technologies and networking fundamentals. Practice explaining complex issues in simple terms, as strong communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2nd Line Support Engineer in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Support Engineer role. Highlight your troubleshooting abilities, especially with Microsoft technologies and networking fundamentals, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in an MSP environment. Share specific examples of how you've tackled technical issues and provided excellent customer service, so we can see your personality shine through.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Include instances where you’ve diagnosed and resolved complex issues, as this is key for the role. We love seeing proactive problem-solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started!
How to prepare for a job interview at vionsa GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking fundamentals, and firewall management. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role requires strong customer interaction, prepare examples of how you've effectively communicated technical issues to clients in the past. Highlight your ability to remain calm under pressure and how you ensure client satisfaction while resolving their problems.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you went above and beyond to solve a problem or improve a process. This could be anything from creating documentation for common issues to suggesting improvements in service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.