At a Glance
- Tasks: Provide 5-star service and assist guests with check-in/check-out and inquiries.
- Company: Join a dynamic hotel team with a friendly atmosphere.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Immediate start available; perfect for energetic individuals!
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Experience in hospitality and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a talented and energetic individual to be part of our dynamic and friendly Front Office team in the capacity of Front Desk Agent (Receptionist) for Days.
About the role
Your role as Front Desk Agent will come with the following responsibilities:
- Project a favourable image of the hotel, through a positive and professional attitude, manner, and presentation providing guests with a 5 star service, including using their name where possible, and acknowledging guests with eye contact as they approach the desk.
- Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.
- Keep abreast of all product knowledge, ranging from daily events, services and facilities available, and marketing and promotional activities.
- Answer all incoming calls within three rings, using the Hotel greeting standards.
- Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
- Assist guests with general enquiries, providing accurate and detailed information.
- Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
- To provide a professional and timely check in /check out service for all hotel Guests which adheres to the Hotel’s policies and procedures.
- Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
- Makes city tour, sightseeing and private transportation arrangements.
- To be flexible to carry out other duties and assignments as requested by the Senior Management team.
Functional Skills, Knowledge and Experience
- Previous experience as a Front Desk Agent or in a similar role gained in a 4/5* environment is ideal.
- Working knowledge of Opera and Microsoft Office.
- Contagious personality, energetic & enthusiastic.
- Confident & humble.
- Outstanding organisational skills.
- Excellent communication skills (verbal & written).
- Able to work within a team and on own initiative (A Self Starter).
Social Skills and Experience
- To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times.
- The ability to maintain hotel standards of work under pressure.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Front Desk Agent employer: Vintry & Mercer
Join our vibrant Front Office team as a Front Desk Agent, where you'll be part of a supportive and dynamic work culture that prioritises exceptional guest service. With flexible 4on/4off shifts and opportunities for personal growth, we offer a rewarding environment that values your contributions and encourages professional development. Located in a bustling area, our hotel provides a unique chance to engage with diverse guests while enjoying the benefits of working in a prestigious 4/5-star setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with all the services, facilities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, it’s crucial to come across as friendly and professional. Try role-playing scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
When you get the chance to interview, don’t just answer questions—ask them too! Show your interest in the hotel by asking about their guest experience strategies or team culture. It’ll help you stand out as someone who genuinely cares.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your personality and enthusiasm right from the start. Good luck!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your energy and enthusiasm, so don’t be afraid to be a bit informal while still being professional. Remember, we’re looking for someone who can project a positive image of our hotel.
Tailor Your Application:Make sure to tailor your application to the Front Desk Agent role. Highlight any previous experience in similar positions, especially in 4/5* environments. We love seeing how your skills match what we’re looking for, so be specific about your relevant experience!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Vintry & Mercer
✨Know Your Hotel Inside Out
Before the interview, make sure you’re familiar with the hotel’s services, facilities, and any current promotions. This will not only impress your interviewers but also help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your Greeting
As a Front Desk Agent, first impressions are crucial. Practise your greeting to ensure it’s warm and professional. Remember to use a friendly tone and maintain eye contact, just as you would with guests. This will demonstrate your customer service skills right from the start.
✨Showcase Your Communication Skills
During the interview, highlight your ability to communicate effectively. Share examples of how you’ve handled guest queries or resolved issues in the past. This will show that you can maintain positive relationships with both guests and colleagues, which is key for this role.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to handle a guest complaint or check-in process. Stay calm, think on your feet, and demonstrate your problem-solving skills. This will give the interviewers a clear picture of how you’d perform in real situations.
