Vinted Pay is seeking a Complaint Management Specialist to protect user trust and ensure regulatory compliance within a fast-growing financial services environment. You will investigate and resolve complex, escalated payment-related complaints, prepare formal responses, and help turn challenging user situations into fair, well-managed outcomes.
This role sits within the Vinted Pay Customer Support organisation, collaborating with Product, Risk, Compliance, Legal, Operations, and external
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Payments Complaints Specialist — Regulated & Impactful employer: Vinted
Vinted is an exceptional employer that champions a culture of inclusivity and professional growth, making it an ideal place for a Strategic Finance Manager. With a commitment to continuous learning, employees benefit from an Individual Learning Budget and a hybrid work model that promotes flexibility. Located in Vilnius, Vinted offers unique perks such as share options, comprehensive medical insurance, and the opportunity for workations, all while contributing to a mission that makes second-hand the first choice.
