At a Glance
- Tasks: Provide hands-on IT support and maintain systems for a smooth operation.
- Company: Join Vintage Cash Cow, where tech powers the customer journey.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for growth.
- Other info: Exciting career development in a collaborative team atmosphere.
- Why this job: Make a real impact by supporting innovative technology in a dynamic environment.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely. Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.
About the role: We’re looking for an IT Technician to provide hands‑on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience. This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment. You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware. You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows. This role is based in Leeds, with occasional travel to European locations. The position requires flexibility to work shifts between 6am and 10pm, including out‑of‑hours support as needed.
What You’ll Be Doing
- Acting as the first point of contact for IT support requests across office, warehouse, and remote teams
- Troubleshooting hardware, software, and network issues across all sites
- Setting up and managing user accounts, laptops, Chromebooks, and mobile devices
- Providing IT support for remote workers and hybrid teams
- Managing onboarding and off‑boarding IT setup for employees, including account creation and device imaging
- Deploying, configuring, and maintaining hardware across the business
- Setting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devices
- Configuring and testing network drops, Wi‑Fi access points, and cabling in warehouse environments
- Supporting AV and video conferencing equipment in meeting rooms
Getting Started...
- Learn our IT systems, infrastructure, tools, and support processes
- Become the first point of contact for IT support requests
- Manage user accounts and access across Google Workspace and Microsoft 365
- Build relationships across operations, warehouse, and office teams to understand how technology supports their work
- Contribute to the IT knowledge base and documentation
- Review the hardware asset register and identify any gaps or outdated entries
- Familiarise yourself with warehouse hardware including label printers, scanners, and handheld devices
Establishing Your Impact...
- Deliver high-quality support that consistently meets SLA targets
- Own incident management and help reduce recurring issues through root‑cause analysis
- Build working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolution
- Lead onboarding and off‑boarding processes including device setup, imaging, and secure disposal
- Support remote workers and remote access solutions
- Take ownership of warehouse hardware maintenance schedules and break‑fix support
- Improve documentation and self‑service resources for common issues
Driving Excellence...
- Identify opportunities to improve the IT experience across the business
- Support system rollouts and IT infrastructure projects
- Lead IT inductions and digital literacy support for new starters
- Monitor system performance trends and proactively highlight areas for improvement
- Begin automating routine IT tasks through scripting or process improvements
- Champion data protection and GDPR compliance across all sites
IT Support Technician — Hybrid (Office/Warehouse) in Leeds employer: vintagecashcow
Vintage Cash Cow is an exceptional employer that values technology as a cornerstone of its operations, fostering a collaborative and innovative work culture. Employees benefit from hands-on experience in a dynamic hybrid environment, with opportunities for professional growth and development while ensuring seamless IT support across the business. Located in Leeds, the company offers a supportive atmosphere where team members can thrive and contribute to meaningful projects that enhance the customer journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician — Hybrid (Office/Warehouse) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Vintage Cash Cow on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved IT issues in the past, especially in a hybrid work environment.
✨Tip Number 3
Show your passion for technology! During interviews, share your thoughts on emerging tech trends and how they could benefit the operations at Vintage Cash Cow. This will demonstrate your enthusiasm and forward-thinking mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vintage Cash Cow team.
We think you need these skills to ace IT Support Technician — Hybrid (Office/Warehouse) in Leeds
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight your technical skills in your application. We want to see your experience with hardware, software, and network troubleshooting. Don’t forget to mention any specific tools or systems you’ve worked with that relate to the role!
Tailor Your Application:Take a moment to customise your CV and cover letter for this position. We love seeing how your past experiences align with what we’re looking for in an IT Support Technician. Use keywords from the job description to make it clear you’re the right fit!
Be Personable:Since you'll be working closely with various teams, let your personality shine through! Share examples of how you've built relationships in previous roles or how you’ve provided excellent customer service. We value a friendly approach just as much as technical know-how.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at vintagecashcow
✨Know Your Tech Inside Out
Make sure you’re familiar with the specific hardware and software mentioned in the job description. Brush up on troubleshooting techniques for devices like laptops, printers, and barcode scanners, as well as your knowledge of Google Workspace and Microsoft 365. This will show that you’re ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to handle support requests effectively and showcase your analytical skills.
✨Build Rapport with the Interviewers
Since this role involves working closely with various teams, it’s essential to demonstrate your interpersonal skills. Be friendly, engage with your interviewers, and show genuine interest in how technology supports their work. This will highlight your ability to collaborate across departments.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT processes, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about how you can contribute.
