At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across the business.
- Company: Join Vintage Cash Cow, where technology drives customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with chances to improve IT processes and systems.
- Why this job: Make a real impact by ensuring seamless IT experiences for all teams.
- Qualifications: Tech-savvy with problem-solving skills and a passion for IT support.
The predicted salary is between 30000 - 40000 £ per year.
About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely. Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.
About the role: We’re looking for an IT Technician to provide hands‑on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience. This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment. You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware. You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows. This role is based in Leeds, with occasional travel to European locations. The position requires flexibility to work shifts between 6am and 10pm, including out‑of‑hours support as needed.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests across office, warehouse, and remote teams
- Troubleshooting hardware, software, and network issues across all sites
- Setting up and managing user accounts, laptops, Chromebooks, and mobile devices
- Providing IT support for remote workers and hybrid teams
- Managing onboarding and off‑boarding IT setup for employees, including account creation and device imaging
- Deploying, configuring, and maintaining hardware across the business
- Setting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devices
- Configuring and testing network drops, Wi‑Fi access points, and cabling in warehouse environments
- Supporting AV and video conferencing equipment in meeting rooms
Getting Started...
- Learn our IT systems, infrastructure, tools, and support processes
- Become the first point of contact for IT support requests
- Manage user accounts and access across Google Workspace and Microsoft 365
- Build relationships across operations, warehouse, and office teams to understand how technology supports their work
- Contribute to the IT knowledge base and documentation
- Review the hardware asset register and identify any gaps or outdated entries
- Familiarise yourself with warehouse hardware including label printers, scanners, and handheld devices
Establishing Your Impact...
- Deliver high-quality support that consistently meets SLA targets
- Own incident management and help reduce recurring issues through root‑cause analysis
- Build working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolution
- Lead onboarding and off‑boarding processes including device setup, imaging, and secure disposal
- Support remote workers and remote access solutions
- Take ownership of warehouse hardware maintenance schedules and break‑fix support
- Improve documentation and self‑service resources for common issues
Driving Excellence...
- Identify opportunities to improve the IT experience across the business
- Support system rollouts and IT infrastructure projects
- Lead IT inductions and digital literacy support for new starters
- Monitor system performance trends and proactively highlight areas for improvement
- Begin automating routine IT tasks through scripting or process improvements
- Champion data protection and GDPR compliance across all sites
IT Support Technician in Leeds employer: vintagecashcow
Vintage Cash Cow is an exceptional employer that values technology as a cornerstone of its operations, ensuring a dynamic and supportive work environment for its IT Support Technicians. Located in Leeds, the company fosters a collaborative culture where employees are encouraged to grow through hands-on experience and continuous learning, while also offering flexible working hours and opportunities for travel across Europe. With a commitment to employee development and a focus on improving IT processes, Vintage Cash Cow provides a meaningful and rewarding career path for those passionate about technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Vintage Cash Cow on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific hardware or software issues, as this will show you're ready to hit the ground running.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Use examples from past experiences where you resolved technical issues efficiently. This will demonstrate your ability to provide the seamless IT experience Vintage Cash Cow values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace IT Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience, especially in troubleshooting and managing devices, as well as any specific tools or systems you've worked with that match our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help us keep our operations running smoothly. Don’t forget to mention your flexibility with shifts!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their ability to think on their feet and resolve problems efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at vintagecashcow
✨Know Your Tech Inside Out
Make sure you’re familiar with the specific hardware and software mentioned in the job description. Brush up on troubleshooting techniques for devices like printers, barcode scanners, and laptops. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've resolved IT issues in the past. Think about times when you’ve had to troubleshoot under pressure or manage multiple requests at once. This role is all about providing seamless support, so showcasing your ability to think on your feet will impress the interviewers.
✨Build Relationships with Teams
Since this role involves working closely with various teams, be ready to discuss how you’ve collaborated with others in previous positions. Highlight your communication skills and how you’ve helped non-technical colleagues understand tech issues. This will demonstrate that you can bridge the gap between IT and other departments.
✨Show Your Flexibility and Commitment
Given the shift patterns and occasional travel, it’s important to express your willingness to adapt. Share any experiences where you’ve worked flexible hours or managed out-of-hours support. This shows that you’re committed to ensuring a smooth IT experience for everyone, no matter the time or place.
