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- Tasks: Lead a dynamic team, drive sales, and elevate customer experience in a vibrant retail environment.
- Company: Join Vintage Threads, the UK's top pre-loved premium retailer with exciting European expansion plans.
- Benefits: Enjoy a competitive salary, monthly bonuses, wellbeing allowance, clothing perks, and generous staff discounts.
- Why this job: Be part of a sustainable fashion movement while developing your leadership skills in a fast-paced setting.
- Qualifications: Experience in retail management with a passion for fashion and strong people skills.
- Other info: Opportunity for career growth as we expand across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Vintage Threads is the UK’s leading pre-loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business. The Covent Garden store is our strongest retail location and plays a critical role in setting the standard for the wider estate. The Store Manager will be responsible for leading a high performing team, driving conversion and elevating product presentation while delivering an exceptional customer experience. This role requires a hands-on leader who is commercially sharp, people focused, and deeply invested in improving store performance week on week.
Key Responsibilities
- Commercial Performance
- Own and drive store performance with a strong focus on conversion, average transaction value, and sell through.
- Analyse weekly trade performance and take clear actions to improve results.
- Lead weekly Monday trade calls with prepared insights, challenges, and opportunities.
- Implement commercial initiatives agreed with the General Manager and wider leadership team.
- Ensure the store consistently delivers against sales targets and KPIs.
- Product and Visual Standards
- Own the product strategy at store level, ensuring stock is well balanced, relevant, and commercially strong.
- Elevate product presentation and merchandising to maximise conversion and customer engagement.
- Lead weekly Wednesday store walk-throughs, ensuring standards are met and opportunities are actioned.
- Work closely with buying and operations teams to feedback on product performance and customer demand.
- Team Leadership and Development
- Lead, motivate, and develop a team of 8-10 people.
- Create a positive, high performance store culture aligned with Vintage Threads values.
- Recruit, onboard, train, and retain top retail talent.
- Deliver regular feedback, coaching, and performance reviews.
- Build clear succession plans within the store team.
- Customer Experience
- Champion an authentic, welcoming, and knowledgeable customer experience.
- Ensure the team delivers expert product knowledge and styling advice.
- Handle escalated customer issues with confidence and professionalism.
- Build strong relationships with repeat customers and local community, utilising our CRM system.
- Store Operations and Management
- Oversee all day-to-day store operations.
- Manage rotas and labour efficiency.
- Ensure all health and safety, security, and compliance standards are met.
- Maintain stock accuracy through effective stock control and stocktakes.
- Ensure smooth delivery processes, replenishment, and back of house organisation.
- Act as the main point of contact for the store in the absence of the General Manager.
What We Are Looking For
- Proven experience as a Store Manager or strong Assistant Manager in a high volume or premium retail environment.
- A strong commercial mindset with experience improving conversion and sales performance.
- Confident people leader with a track record of developing teams.
- Strong visual and product instinct with attention to detail.
- Organised, proactive, and calm under pressure.
- Passion for vintage, fashion, and sustainable retail.
- Comfortable operating in a fast growing, evolving business.
Salary and Benefits
- Competitive salary.
- Monthly performance based bonus.
- £70 wellbeing allowance per month.
- £150 clothing allowance and generous staff discount.
- Opportunity to grow with the business as we expand across Europe.
Retail Store Manager in London employer: Vintage Threads
Contact Detail:
Vintage Threads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research Vintage Threads, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Store Manager. Be ready to share specific examples of how you've driven sales or led a team in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Vintage Threads family.
We think you need these skills to ace Retail Store Manager in London
Some tips for your application 🫡
Show Your Passion for Vintage: When you're writing your application, let your love for vintage fashion shine through! We want to see how your passion aligns with our brand values and how you can contribute to our mission of sustainable retail.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your experience in developing and motivating others. Share specific examples of how you've built a positive store culture and driven performance in your previous roles.
Be Commercially Savvy: We’re looking for someone who understands the numbers behind retail. In your application, mention any experience you have with improving sales performance, managing KPIs, or analysing trade performance. Show us you can drive results!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Vintage Threads
✨Know Your Numbers
Before the interview, brush up on key retail metrics like conversion rates and average transaction values. Vintage Threads is all about driving performance, so being able to discuss how you've improved these figures in your previous roles will show that you're commercially sharp and ready to take charge.
✨Showcase Your Leadership Style
Prepare examples of how you've led and developed teams in the past. Think about specific situations where you motivated your team or handled challenges. This role requires a confident people leader, so demonstrating your ability to create a positive store culture will be crucial.
✨Be Product Savvy
Familiarise yourself with Vintage Threads' product range and their approach to vintage fashion. Be ready to discuss how you would elevate product presentation and merchandising in the store. Showing your passion for vintage and sustainable retail will resonate well with the interviewers.
✨Engage with Customer Experience
Think about how you can champion an exceptional customer experience. Prepare to share stories about how you've handled escalated customer issues or built relationships with repeat customers. This role is all about creating a welcoming environment, so showcasing your customer service skills will set you apart.
