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- Tasks: Lead two vibrant store locations, driving performance and creating exceptional customer experiences.
- Company: Join Vintage Threads, the UK's top pre-loved premium retailer with exciting European expansion plans.
- Benefits: Enjoy a competitive salary, sales commission, monthly bonuses, and generous staff discounts.
- Other info: Great opportunity for career growth as we expand across Europe.
- Why this job: Be a key player in a fast-growing brand that values sustainability and fashion.
- Qualifications: Experience in retail management and a passion for vintage fashion are essential.
The predicted salary is between 36000 - 60000 £ per year.
Vintage Threads is the UK’s leading pre-loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business.
As Dual Site Manager, you will be responsible for leading two store locations and both teams, ensuring consistent commercial performance, exceptional customer experience, and outstanding product presentation across the wider estate. Covent Garden is our strongest retail location and plays a critical role in setting the standard for the wider business. Alongside this, the second site is a key part of our growth strategy. This role requires a hands-on leader who is commercially sharp, people-focused, and deeply invested in improving performance week on week across both stores.
Key Responsibilities- Commercial Performance
- Own and drive performance across both store locations with a strong focus on conversion, average transaction value, and sell through.
- Analyse weekly trade performance and take clear actions to improve results across both sites.
- Lead weekly Monday trade calls with prepared insights, challenges, and opportunities from each location.
- Implement commercial initiatives agreed with the General Manager and wider leadership team.
- Ensure both stores consistently deliver against sales targets and KPIs.
- Product and Visual Standards
- Own the product strategy across both stores, ensuring stock is well balanced, relevant, and commercially strong.
- Elevate product presentation and merchandising to maximise conversion and customer engagement across each site.
- Lead weekly Wednesday store walk-throughs, ensuring standards are met and opportunities are actioned in both locations.
- Work closely with buying and operations teams to feedback on product performance and customer demand.
- Ensure consistency in visual standards and customer journey across the two stores.
- Team Leadership and Development
- Lead, motivate, and develop two teams across both sites, with a total headcount of approximately 16 to 20 people.
- Create a positive, high-performance culture aligned with Vintage Threads values.
- Recruit, onboard, train, and retain top retail talent across both locations.
- Deliver regular feedback, coaching, and performance reviews.
- Build strong succession plans and develop future leaders within each team.
- Customer Experience
- Champion an authentic, welcoming, and knowledgeable customer experience across both stores.
- Ensure each team delivers expert product knowledge and styling advice.
- Handle escalated customer issues with confidence and professionalism.
- Build strong relationships with repeat customers and the local community, utilising our CRM system.
- Store Operations and Management
- Oversee all day-to-day operations across both locations.
- Manage rotas, labour planning, and efficiency across the two sites.
- Ensure all health and safety, security, and compliance standards are met consistently.
- Maintain stock accuracy through effective stock control and stocktakes.
- Ensure smooth delivery processes, replenishment, and back of house organisation.
- Act as the main point of contact for both stores in the absence of the General Manager.
- Proven experience as a Store Manager, Dual Site Manager, or strong Multi Site Assistant Manager in a high volume or premium retail environment.
- A strong commercial mindset with experience improving conversion and sales performance.
- Confident people leader with a track record of developing high performing teams.
- Strong visual and product instinct with excellent attention to detail.
- Highly organised, proactive, and calm under pressure.
- Passion for vintage, fashion, and sustainable retail.
- Comfortable operating in a fast-growing, evolving business.
- Willingness to travel regularly between both locations as required.
- Competitive salary.
- Sales commission.
- Monthly performance-based bonus.
- £70 wellbeing allowance per month.
- £150 clothing allowance and generous staff discount.
- Opportunity to grow with the business as we expand across Europe.
Dual Store Manager in London employer: Vintage Threads
Contact Detail:
Vintage Threads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research Vintage Threads, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for vintage fashion and sustainable retail, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to a referral, which can seriously boost your chances of landing that Dual Store Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle team leadership, customer experience, and commercial performance scenarios. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vintage Threads family and ready to take on the challenge of managing two amazing stores.
We think you need these skills to ace Dual Store Manager in London
Some tips for your application 🫡
Show Your Passion for Vintage: When you're writing your application, let your love for vintage fashion shine through! We want to see how your passion aligns with our brand values and how you can contribute to our mission of sustainable retail.
Highlight Your Leadership Skills: As a Dual Store Manager, you'll be leading two teams, so make sure to showcase your experience in team leadership. Share specific examples of how you've motivated and developed your team in previous roles – we love a good success story!
Be Commercially Savvy: We’re looking for someone who can drive performance and improve sales. In your application, mention any relevant experience you have with analysing trade performance and implementing successful commercial strategies. Numbers matter to us!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. It shows us you’re genuinely interested in the role and understand what we’re looking for.
How to prepare for a job interview at Vintage Threads
✨Know Your Numbers
Before the interview, brush up on your commercial performance metrics. Be ready to discuss how you've driven sales, improved conversion rates, and tackled challenges in previous roles. Vintage Threads is all about performance, so showing you can analyse and act on trade data will impress.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about specific situations where you motivated staff, handled conflicts, or developed talent. Vintage Threads values a positive culture, so demonstrating your people-focused approach will resonate well.
✨Visual Merchandising Matters
Since product presentation is key for this role, come equipped with ideas on how you would elevate visual standards across both stores. Share past experiences where your merchandising strategies boosted customer engagement and sales.
✨Be Customer-Centric
Vintage Threads prides itself on exceptional customer experience. Prepare to discuss how you've handled escalated customer issues and built relationships with repeat customers. Highlight your passion for fashion and sustainability to align with their brand values.