At a Glance
- Tasks: Build relationships with customers and create unforgettable in-store experiences.
- Company: Join Vintage Threads, the UK's leading pre-loved premium retailer.
- Benefits: Growth opportunities, a passionate team, and a vibrant community atmosphere.
- Other info: Dynamic role with opportunities to organise events and lead a motivated team.
- Why this job: Shape the identity of our Soho store and be part of an exciting brand.
- Qualifications: Experience in premium retail and a passion for community building.
The predicted salary is between 28800 - 43200 € per year.
About Vintage Threads
Vintage Threads is the UK’s leading pre-loved premium retailer with two stores in London and a concession in Selfridges. We celebrate style, community and the culture around vintage fashion. Our Soho store is at the heart of that energy and we are looking for an Assistant Manager who can help us grow our community and deliver an unforgettable in-store experience.
The Role
We are looking for an Assistant Manager who lives and breathes people. Someone who enjoys building relationships, remembers names and stories, and makes regulars feel like part of the family. This role is all about clientelling, community building and helping our Soho store reach its full potential.
You will work closely with the Store Manager and the Head Office team to deliver strong daily performance and create a space that feels warm, inclusive and full of culture. You will also support with in-store events, styling moments and exciting community initiatives.
Key Responsibilities
- Clientelling and Community
- Build strong relationships with customers and turn new faces into regulars
- Create personalised outreach plans for top clients and high potential customers
- Maintain a client book with meaningful notes, preferences and follow up plans
- Support the development of our Soho community with consistent presence on the shop floor
- Lead styling sessions and one to one appointments when required
- Store Performance
- Support the Store Manager with driving daily and weekly sales targets
- Lead the team in delivering exceptional customer experience
- Track store performance with a focus on conversion, average transaction and key product categories
- Support with staff training and coaching sessions
- Maintain store standards to the highest level
- Events and Activation
- Assist with planning and hosting in-store events, workshops and community moments
- Partner with the VT Rework studio when needed for custom or creative activations
- Work with the social and marketing teams around event content
- Help coordinate guest lists, invitations and follow up messages
- Operations
- Support with opening and closing the store
- Assist with stock management, replenishment and product placement
- Ensure all operational processes are followed
- Support the Store Manager with creating weekly rotas and floor plans
About You
- You love people and naturally build trust and rapport
- You have experience in premium retail or a strong background in customer experience
- You are confident styling customers and offering product knowledge
- You enjoy organising events and bringing people together
- You are proactive, energetic and able to motivate a team
- You care about community and want to help shape the identity of our Soho store
Why Vintage Threads
- Be part of an exciting and fast moving brand
- Help define the next chapter of our Soho community
- Growth opportunities as we expand in the UK and Europe
- Work with a passionate team who love what they do
Assistant Store Manager in London employer: Vintage Threads
Vintage Threads is an exceptional employer that thrives on community, creativity, and a passion for vintage fashion. Located in the vibrant Soho area, we offer our employees a dynamic work culture where personal relationships and clientelling are at the forefront, alongside opportunities for professional growth as we expand across the UK and Europe. Join us to be part of a dedicated team that celebrates style and fosters a warm, inclusive environment, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the team and the store vibe before your interview. Pop into Vintage Threads, chat with staff, and soak up the atmosphere. This will help you connect with the community and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Prepare some personal stories that highlight your experience in clientelling and community building. Think about times you've turned a new customer into a regular or organised an event that brought people together. These anecdotes will make you stand out!
✨Tip Number 3
Show off your passion for vintage fashion! Bring along some ideas for styling sessions or community initiatives you could lead. This will demonstrate your proactive nature and how you can contribute to the store's culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you message can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion for Vintage Fashion:When writing your application, let your love for vintage fashion shine through! Share personal stories or experiences that connect you to the culture and community around it. We want to see how you can bring that passion to our Soho store.
Highlight Your People Skills:Since this role is all about clientelling and building relationships, make sure to emphasise your experience in connecting with customers. Use examples that showcase your ability to remember names and create a welcoming atmosphere. We’re all about making our customers feel like family!
Be Specific About Your Experience:Don’t just list your previous jobs; dive into what you actually did! Talk about how you drove sales, supported events, or trained staff. We want to know how your past experiences will help us grow our community and enhance the in-store experience.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the Vintage Threads family!
How to prepare for a job interview at Vintage Threads
✨Know Your Vintage Fashion
Brush up on your knowledge of vintage fashion trends and styles. Being able to discuss your favourite pieces or brands will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've built relationships with customers in previous roles. Think about specific instances where you turned a new customer into a regular, as this aligns perfectly with the role's focus on clientelling and community building.
✨Be Ready to Discuss Events
Since the role involves planning and hosting events, come prepared with ideas for potential in-store events or community initiatives. This will demonstrate your proactive nature and enthusiasm for engaging with the community.
✨Understand Store Performance Metrics
Familiarise yourself with key retail performance metrics like conversion rates and average transaction values. Be ready to discuss how you can contribute to achieving these targets, showing that you understand the business side of retail.
