At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Vintage.com, a leader in the online retail space.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Other info: Be part of a vibrant team in an evolving industry.
- Why this job: Shape the future of customer experience in a dynamic European market.
- Qualifications: 5+ years in customer service management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Vintage.com is looking for an EU Cx Manager to shape our European operation. You will lead the team at the Arcavindi CX site, ensuring top-notch customer service and operational excellence.
Responsibilities include:
- Owning site performance
- Leading Team Leaders
- Fostering a supportive environment for agents
A minimum of 5 years' experience in managing customer service operations is required, alongside strong people management instincts and the ability to work independently in an evolving landscape.
EU CX Site Lead: Scale, Quality & People in Leeds employer: Vintage.com
Vintage.com is an exceptional employer that prioritises employee growth and a collaborative work culture at our Arcavindi CX site. We offer competitive benefits, a supportive environment for team leaders and agents alike, and the opportunity to shape our European operations while delivering outstanding customer service. Join us to be part of a dynamic team where your contributions are valued and recognised.
